Billing and Collections Associate

CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.

Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 6000+ protocols at more than 2500 sites in 30 countries. In fact, the strength of our site community drives our growth which is why we place so much value on hands-on clinical research experience.

What CRIO is looking for: 

CRIO is a fast-growing clinical research organization focused on streamlining the clinical trial process through advanced technology and data analytics. We are currently seeking a highly motivated and experienced Billing and Collections Specialist to work in our accounting and financial operations. As the Billing and Collections Specialist, you will be responsible for managing accounts receivable, ensuring timely collection of outstanding debts, resolving billing issues and maintaining positive relationships with clients. This role requires strong communication skills and a solid understanding of billing and collections practices.

Key Responsibilities:

• Manage process for collecting customer payments per invoice terms
• Handle inbound and outbound e-mail and call communications
• Establish relationship with customers to ensure timely payment of invoices
• Understand and be able to explain contract pricing and billing practices
• Process and review account adjustments
• Reduce delinquency rate for customers
• Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
• Provide exceptional customer service by addressing client concerns and resolving disputes
• Utilize tools to organize and report on collection activity

Qualifications:

• 2+ years of Billing and Collections Experience
• Proven experience in collections
• Strong phone etiquette with excellent verbal communication skills
• Strong problem-solving skills, with the ability to prioritize tasks
• Ability to build strong relationships with customers and key stakeholders
• Strong organizational skills and attention to detail
• Proficient in customer service practices, ensuring client satisfaction throughout the collection process
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
• Manage Repayment Plans

Benefits & Perks:

• Work from anywhere
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision (Company Paid 100%)
• Life insurance
• Professional development
• Work From Home Expense Reimbursement

At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Hourly rate: $22-24 per hour