VNS Health
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What We Provide
Referral bonus opportunities
Personal and financial wellness programs
Opportunities for professional growth and career advancement and CEU credits
What You Will Do
Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.
Qualifications:
Education:
High School Diploma or equivalent required
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred
Work Experience:
Minimum of one year of customer service experience preferably in a health care setting required
Excellent oral/verbal communication and customer service skills required
PC skills including Microsoft Office
Bilingual skills may be required as determined by operational needs
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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