About the Role:
As a Seasonal Associate Training Developer, you will design, develop, and deliver impactful and cost-effective training programs that align with business goals and enhance employee performance. You'll apply adult learning principles to create engaging content for both virtual and in-person environments, conduct needs assessments and evaluate training effectiveness. This role is key to driving continuous learning and supporting strategic initiatives across the organization.
Day to day, you’ll…
- Design, develop, and deliver effective training courses and performance support materials in an adult learning environment; identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives
- Select appropriate instructional delivery methods and matches to intended learning objectives
- Develop training materials for synchronous and asynchronous delivery methods
- Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses
- Modify, create, implement, and maintain learning templates for use within development tools and instructional products for intermediate-level training
- Utilize templates to implement course evaluation methods and instruments
- Utilize standard report results template to share training programs with business unit leaders
- Facilitate training, and train-the-trainer sessions for all training courses developed
- Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives
Required Qualifications:
- Recent H&R Block tax office experience
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
- Ability to handle multiple tasks and projects simultaneously
- Ability to work effectively with associates throughout the organization
- Demonstrated knowledge of adult learning theory, learning styles, federal and state tax laws, and tax preparation software (including BlockWorks, Work Center and Appointment Manager)
- Effective facilitation, presentation, oral, written, and interpersonal communication skills
- Experience in course development, Agile/Scrum and knowledge of instructional design theory, concepts, principles, and techniques
- Experience in the design, development, and delivery of training programs
- 3 years minimum related work experience
- Strong analytical skills with the ability to apply new and evolving internet technologies
- Understanding and previous use of a Windows-based computer system and strong proficiency in MS Word, Excel, and PowerPoint
Preferred Qualifications:
- 4 years work experience in training and development in a corporate financial services environment
- Experience with multimedia authoring or development tools
- Instructional Design certification
- Master’s degree in instructional design, educational technology, instructional technology, adult education, or related discipline
Why work for us:
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
