Key Facts

Remote From:

Brazil

Category: Technical Support Specialist

Full time

Junior (1-2 years)

58 - 58K yearly

English

Hard Skills

Camtasia Studio Salesforce Organizational Structure

Other Skills

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Mechanical Aptitude
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Technical Acumen
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Communication
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Problem Solving
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Resilience
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Goal-Oriented

Roles & Responsibilities

Solid foundation in mechanical concepts and processes
Experience and knowledge in Computer-Aided Manufacturing (CAM) software
Proficiency in MS Office 365 tools and familiarity with CRM systems
Strong customer-oriented mindset combined with effective communication skills

Requirements:

First point of contact for customers, sales partners and colleagues regarding technical application questions
Provide expert advice and technical support on NC programming and software technologies
Manage the execution, evaluation, analysis, and tracking of incoming inquiries
Active involvement in the improvement and further development of hyperMILL

OPEN MIND Technologies AG

About OPEN MIND Technologies AG

OPEN MIND is one of the world’s most sought-after developers of powerful CAM solutions for machine and controller-independent programming. OPEN MIND develops optimized CAM solutions that include a high number of innovative features not available elsewhere to deliver significantly higher performance in both programming and machining. Strategies such as 2.5D, 3D as well as 5-axis milling/mill turning, and machining operations like HSC and HPC are efficiently built into the hyperMILL® CAM system. hyperMILL® provides the maximum possible benefits to customers thanks to its full compatibility with all current CAD solutions and extensive programming automation. OPEN MIND strives to be the best and most innovative CAM/CAD manufacturer in the world, helping it become one of the top five in the CAM industry according to the NC Market Analysis Report 2017 compiled by CIMdata. The CAM/CAD solutions of OPEN MIND fulfil the highest demands in the automotive, tool and mould manufacturing, production machining, medical, job shops, energy and aerospace industries. OPEN MIND is represented in all key markets in Asia, Europe and America, and is a Mensch und Maschine company. http://www.openmind-tech.com/en/legal-information.html

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Join the #TEAMCAMFORCE!

WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING

We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production.

What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality.

Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible!

Your main tasks

Customer and partner engagement
First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes.
Customer support
Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines and CNC controls.
Inquiry handling
Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries.
Technological development
Active involvement in the improvement and further development of hyperMill while collaborating with the technical department.

Your profile

Mechanical Expertise
Solid foundation in mechanical concepts and processes as well as technical proficiency within a mechanical environment
CAM Software Expertise
Experience and knowledge in Computer-Aided Manufacturing (CAM) software with preference for familiarity with hyperMILL
Digital & IT Skills
Proficiency in MS Office 365 tools and familiarity with CRM systems with preference for experience in Salesforce
Customer Orientation & Communication
Strong customer-oriented mindset combined with effective communication skills
Analytical & Problem-Solving Skills
Analytical mindset and structured problem-solving capabilities for identifying and resolving technical issues
Organization & Resilience
Strong organizational skills and the ability to manage and prioritize multiple support requests with a high level of resilience
Goal Orientation
Goal-driven and focus-oriented working style in a performance-driven environment
Language Skills
Proficiency in written and spoken English

Why us?

Working environment
Comfortable and modern working environment direct on the 20th floor, equipment with state-of-the-art technical tools, free drinks and meal vouchers
Flexible working model
Possibility to work from home for a good work-life balance.
Health & life insurance
Dental, life insurance and lots of other services. Family plan. Gym pass.
Company Events
Various corporate events throughout the year.
International working environment
A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team.
Individual development opportunities
Comprehensive training program with in-house training courses and various internal learning groups on different topics, LinkedIn Learning and external seminars