Key Facts

Remote From:

Canada

Full time

English

Hard Skills

RemedyForce (Ticket Management Software)

Other Skills

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Customer Service
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Problem Solving
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Detail Oriented
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Communication
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Time Management
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Adaptability
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Resourcefulness
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Willingness To Learn
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Team Effectiveness

Roles & Responsibilities

Previous success in a customer service, collections or accounts receivable role
Knowledge of Fit4Less or GoodLife administration, policies and systems
Fitness Industry experience
Previous experience with ticketing systems

Requirements:

Act as a subject matter expert to support both members and internal teams with Fit4Less products and services
Resolve issues to the satisfaction of members and Associates
Process member account changes with a high level of accuracy and care
Effectively communicate in a friendly and professional manner

Fit4Less Canada

About Fit4Less Canada

Fit4Less has everything you need and nothing you don’t! We’re all about providing affordable fitness to the millions of people living in Canada without sacrificing quality of service. Our 100+ clubs have become a second home to our #Fit4LessFamily. We pride ourselves in creating a judgement-free atmosphere that is accessible around the clock, around the block and all starting around 8 bucks.We are consistently expanding our national presence with Fit4Less clubs in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia and Newfoundland! That means we’re always looking for dedicated and passionate associates to join the fam. Are you looking for training and development in your next venture? How about group healthcare plans? You can get all of this and more – including a free membership – when you work for Fit4Less. See open positions at fit4less.ca/careers.

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

FIT4LESS HUBHELP COORDINATOR

Who is a HubHelp Coordinator?

The role of the HubHelp Coordinator is to support Fit4Less members and its Operations teams with this vision.

Working with Fit4Less Gives You:

Opportunities for advancement
Free Fitness membership
Fun and energetic atmosphere to come to every day!

Job Summary:

As a product and service expert, you will provide solutions to inquiries, concerns, complaints and issues by email and online chat. You will troubleshoot and resolve requests in an efficient and friendly manner and will escalate appropriately when necessary. As a member of the HubHelp team, you will strive to provide the highest level of service possible. Your goal is to provide a complete, cohesive experience that aligns with the organization’s values.

Act as a subject matter expert to support both members and internal teams with Fit4Less products and services
Resolve issues to the satisfaction of members and Associates
Work well under pressure and maintain composure while handling difficult situations
Effectively communicate in a friendly and professional manner
Process member account changes with a high level of accuracy and care
Attend and actively participate in team meetings
Escalate and flag issues as required to be reviewed by your direct report

Our Ideal Fit4Less Candidate:

Previous success in a customer service, collections or accounts receivable role
Knowledge of Fit4Less or GoodLife administration, policies and systems
Fitness Industry experience
Problem-solving
Attentive to detail and accuracy
Clear and effective communicator
Resourceful
Strong time management
Willingness to learn
Adaptability
Customer service focused
Ability to use discretion
Ability to build and maintain professional working relationships across the organization
Previous experience with ticketing systems

Compensation:

It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.

This job posting is for an existing vacancy.

Diversity and Inclusion

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Help Protect Yourself Against Recruitment Fraud

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

To help protect against potential hiring scams, please be aware that Fit4Less positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent or requested via email, phone, or text message; Please verify that the person you are communicating with has a @fit4less.ca email address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday. All job offers and requests for banking information or SIN should be completed only through, and when logged into Workday. We will never send or ask any Associate or Candidate to send this information via email, phone or text.

Please verify that the person you are communicating with has a @fit4less.ca email address.

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