Partner Success Manager - remote opportunity

Our Partner Success Manager drives day-to-day success of partner locations by ensuring strong onboarding, training, and ongoing operational performance.  Our Partner Success Specialist acts as the primary operational counterpart to partner teams, proactively identifying issues, improving execution, and elevating the partner experience at the location level.  This role works closely Partner Managers to support retention and growth through consistent delivery. 

Key Responsibilities:

• Lead the onboarding and implementation of new partner locations.
• Deliver training on systems, processes, and program guidelines.
• Provide ongoing education and best practices to ensure partner success.
• Monitor partner operational performance and proactively address issues.
• Partner with internal teams to improve operational processes and partner experience.
• Conduct periodic check-ins and operational reviews with partner staff.
• Develop training materials, guides, and resources to support partner operations.
• Identify common operational challenges and recommend solutions.
• Supports other initiatives, projects and activities related to the partner network’s business objectives

• 3-5 years of experience in customer success, partner enablement or operations.
• Experience supporting network partners, franchise operators, or healthcare networks preferred.
• Strong training, presentation, and communication skills.
• Ability to manage multiple partner implementations simultaneously.
• Experience with partner platforms, CRM, or operational software tools.
• Bachelor’s degree (Business, Marketing, Health or related field) or equivalent experience.

 Key Performance Indicators:

• Onboarding and Implementation: completion and time-to-launch
• Operational performance: compliance rates
• Partner adoption of program tools and systems
• Reduction in operational escalations
• Partner satisfaction

The salary range for this opportunity is $57,500 to $76,600. Compensation depends on several factors: qualifications, skills, competencies, and experience.

Tivity Health offers a robust benefits package, which includes a competitive salary, company bonus potential, medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 13,000 fitness locations in the US, and other great benefits.

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About Tivity Health® Inc. 
Tivity Health, Inc. is a leading provider of healthy life-changing solutions, including SilverSneakers®, ForeverFit®, and WholeHealth Living®. We help adults improve their health and support them on life's journey by providing access to in-person and virtual physical activity, social and mental enrichment programs, as well as a full suite of physical medicine and integrative health services. Our suite of services support health plans, employers, health systems and providers nationwide as they seek to reduce costs and improve health outcomes. Learn more at TivityHealth. 

Tivity Health is an equal employment opportunity employer and is committed to a proactive program of diversity development.  Tivity Health will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.