Live Chat Specialist

📍Manchester (Hybrid, up to 2 days WFH) | 💰 Up to £27,000

Who we are

Street Group is one of the UK's fastest-growing PropTech businesses, and we're on a mission to change the property industry for good.

Founded in Manchester in 2015 by brother and sister Tom and Heather Staff, we build technology that makes the experience of buying, selling, renting and letting genuinely better — for agents and the people they serve. Our products, Street.co.uk, Spectre and Insights, are already transforming how thousands of agencies across the UK operate. And we're not done yet.

The role

We're looking for someone who genuinely loves helping people, has a passion for technology, and wants to be the first point of contact for the agents and clients who rely on our platform every day.

This is a live chat-first support role — reactive, fast-paced, and varied. No two days are the same. You'll be troubleshooting product queries, escalating technical issues to our engineering teams, and making sure our clients are always getting the most out of what we build.

As your product knowledge grows, so does your responsibility. The more you learn, the more complex the problems you'll get to solve.

What you'll be doing day to day

Becoming the go-to expert on Street.co.uk and Bridge — owning your product knowledge and building on it constantly. Responding to client queries primarily via live chat, but also by email, phone and video where needed. Making the call on when to escalate — knowing what you can solve yourself and when to bring in the engineering team. Proactively making sure clients understand and are getting the most from every new product update. Capturing client feedback and feature requests and making sure the right people hear them. Working with clients of all sizes — from small independents right through to large multi-branch agencies.

A bit about you

You'll have commercial experience in live chat or IT support, and a genuine interest in technology that goes beyond the day job. You communicate brilliantly — written and verbal — and you're just as comfortable talking to a frustrated client as you are explaining a technical issue to a developer. You can manage multiple things at once without dropping the ball, and you stay calm and positive when the pressure is on.

You're a self-starter. You don't wait to be told — you spot what needs doing and you get on with it. You take pride in your work, you're adaptable, and you genuinely care about the experience you're creating for the people you support.

If you love autonomy, are naturally curious, and want to have a real impact inside a fast-growing company — we think you'd fit right in.

Why join Street Group?

🏠 Hybrid-working - you can work from home up to 2 days per week

🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)

💪 Joining a culture that supports your development and encourages growth

📚 £500 yearly L&D budget for your career development

🎂 Your birthday on us - we pay, you stay away

🙋 'Give something back' - 2 paid days volunteering on us

👶 Enhanced maternity, paternity & adoption pay

🧠 Mental health & well-being support via Health Assured

🧘 Regular well-being initiatives

🚀 Joining a new team in an exciting business with huge ambition

👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day

👩🏿‍💻 A chance to work on cutting-edge technology

🐶 Comfortable, relaxed office space - office dogs welcome!

🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon

🎊 Company and team off-sites, events and happy hours

🚴 Cycle to work scheme

🚗 Electric car salary sacrifice scheme

🌍 Feel good about sustainability - we're a climate-positive company!

Salary

Up to £27,000, dependent on experience. Sometimes the perfect person is more or less experienced than we anticipated — and when that happens, the planned range goes out the window. If that might be you, apply and let us know.

We're committed to building a diverse and inclusive team and work hard to lead by example. Candidates must be eligible to live and work in the UK.

Interview process

3 stages: Introductory call with our Talent team → Hiring Manager interview and in-person live chat task → Final interview.

We want the process to work for you. If you need any adjustments or there's anything we should know, just tell us.

Research has shown that women often rule themselves out of applying unless they meet every single requirement. If that's you — please apply anyway. We'd love to hear from you.