Technical Account Manager (DACH) (m/f/t)

The Technical Account Manager (TAM) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). TAM's ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. TAMs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.

TAM's also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.

This role is available for remote work within Germany.

Impact

Technical Account Managers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, TAM's are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.

Responsibilities

• Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments

• Analyse customers’ needs and suggest upgrades or additional features to meet their requirements

• Drive clarity on immediate use-cases and programme manage the execution

• Partner with customers and internal stakeholders to drive consensus on mutual success

• Educate customers on the best practices and effective use of the Zeotap platform

• Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions 

• Act positively and respond promptly to the customer’s requests/tickets

• Establish Best Practices and repeatable playbooks for CDP integration and implementation

• Analyse customer support requirements and identify areas for automation and efficiency gains

• Review and ensure accuracy of technical documentation

• Adhere to Zeotap’s company, privacy and information security policies and procedures

• Provide product teams with customer feedback to help identify potential new features or enhancements