Key Facts

Remote From:

EMEA

Category: Technical Support Specialist

Full time

French, Spanish, English

Hard Skills

Software As A Service (SaaS) Software Features System Configuration Internal Documentation

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
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Collaboration
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Problem Solving

Roles & Responsibilities

Tech-savvy with knowledge of B2B SaaS products
Fluent in Spanish and English, with French a plus
Strong troubleshooting and diagnostic skills
Experience in customer support or technical support roles

Requirements:

Provide customer support via phone, chat, and email
Diagnose and troubleshoot technical issues with the SaaS platform
Collaborate with internal teams to resolve complex technical issues
Document and track customer inquiries and resolutions

Hostaway

Computer Software / SaaS

About Hostaway

Hostaway is the world's leading vacation rental management software, perfect for those with 2 to 1,000+ listings. We make it easy for you to get more out of your business while spending less time with tedious manual tasks. What we offer: - Channel Manager - Property Management System - Messaging Services - Mobile Apps - User Management - Booking Engine - Revenue Management - Dynamic Pricing - API Our dedicated team brings their deep experience of the sector to the forefront, giving you continual insight into how best to run your business anywhere in the world. More bookings. Less hassle.

Company type: Scaleup

Industry: Computer Software / SaaS

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

NOTE: This is a FULLY remote role, but the candidate must be within EMEA to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About the role

Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on Spanish- and English-speaking markets.

In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in Spanish and English, with French language skills considered a plus to support our French-speaking customers when needed.

Join us to make a real impact in a fast-growing company!

Your mission

Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries.
Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations.
Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
Document and track customer inquiries, issues, and resolutions in our support system.
Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation.
Assist with product demonstrations and customer training sessions when needed.
Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams.