Role overview

Qualifications

Strong CRM Management (Veeva CRM / Omnichannel ecosystems)
Stakeholder management (regional global)
Data governance compliance (HCC, Privacy)
Experience in CRM administration / system management

Responsibilities

Provide end-to-end CRM support to the LATAM Field Force
Manage CRM operations including Surveys, Products, Territories, Roles, and other setups
Ensure compliance with SLAs, governance, and HCC requirements
Lead UAT testing, system validations, and deployments in collaboration with IT teams

Key facts

Remote from: Latin America
Full time
Senior (5-10 years)
Portuguese, Spanish, English

Hard skills

Data Governance Process Optimization Veeva Vendor Management KPI Management Customer Marketing Data Management Analytical Dashboard RemedyForce (Ticket Management Software) Zendesk

Other skills

Analytical Thinking
Verbal Communication Skills
Microsoft Excel
Microsoft PowerPoint

About the company

Turtle Trax S.A.

Turtle Trax S.A. is a Costa Rican company that organizes rural tourism projects on the Pacific coast of Costa Rica’s Nicoya Paninsula. We create a unique experience for both international and national travellers by combining sea turtle conservation, hands-on volunteer work, community projects, and locally based tourism. Turtle Trax runs four sea turtle nesting beach conservation projects in partnership with PRETOMA, a Costa Rican NGO. The focus of the projects is to protect sea turtle nests both directly, with hatcheries, and indirectly, through community education and sustainable tourism.

Company details

Company typeStartup

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Key Responsibilities

CRM Support & Administration

Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.
Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
Ensure compliance with SLAs, governance, and HCC requirements.
Lead UAT testing, system validations, and deployments in collaboration with IT teams.
Execute operational activities such as:
- Cycle plan management
- Bulk uploads (holidays, structures, key messages)
- Product and content updates (Approved Emails, Veeva Materials)
Analyze business requirements and lead solution design with IT and stakeholders.
Manage user lifecycle (access, approvals, license optimization, and certifications).

Key Skills & Competencies

Strong CRM Management (Veeva CRM / Omnichannel ecosystems)
Stakeholder management (regional & global)
Vendor & service management
Data governance & compliance (HCC, Privacy)
Process optimization and automation mindset
Analytical thinking and KPI-driven decision making
Strong customer orientation and business understanding
Ability to assess impacts and translate business needs into solutions
Strong negotiation and communication skills

Technical & Professional Requirements

Experience in CRM administration / system management
Advanced Microsoft Office skills (Excel, PowerPoint)
Experience working with data, dashboards, and reporting tools
Familiarity with ticketing tools (e.g., Zendesk) is a plus

Languages

English: Strong (required)
Spanish: Advanced (required)
Portuguese: Desirable

Location

Preferred: Mexico - Colombia

Duration

1 year

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