LTD Claims Technical Consultant

Position Summary

Do you want to be part of a collaborative disability team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian has an opportunity to grow your career within our Claims area.

The Technical Consultant is responsible for day-to-day execution to drive delivery of key metric results while increasing claim management accuracy and service delivery. The Technical Consultant will develop and maintain a culture of continuous improvement by identifying root causes, problem solving, identifying solutions to improve performance and innovation. The Technical Consultant will report to the Technical Consultant Manager,  Long Term Disability Claims.

You will

• Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues
• Drive improvements in initial claim decision, Claim Management Accuracy and & CID turnaround times
• Leverage automation and/or alternate sourcing options to handle additional tasks
• Collaborate with all lines of business to promote best practices to improve efficiency
• Support at least one interdepartmental collaboration team to help drive positive outcomes, supporting each functional area and creating organizational awareness
• Leverage data analytics to improve claim management outcomes

You have

• 3+ years LTD claims handling experience, prior DI experience or equivalent experience required
• Minimum 1 year experience providing feedback to front line staff and front-line supervisors.
• Excellent verbal and written communication skills
• Strong analytical, organizational, time management and problem-solving skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Proven training skills on an individual and team basis
• Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development
• Ability to work independently and within a team
• Demonstrated ability to identify and manage risk
• Self-motivated
• Extensive knowledge of Group Long Term disability products, administration, and claims procedures
• Strong knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.)
• Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management
• Excellent PC skills with knowledge of MS Word/Excel/PPT

Leadership Behaviors

• Continuously strives to provide superior customer service
• Expresses oneself in an open and honest manner
• Demonstrates self-awareness and embraces feedback
• Foster and maintain a culture of open communication, continuous improvement, and innovation

Location /Travel

This role provides work from home flexibility and travel to Guardian offices as needed determined by the People Leader.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to MyHR@glic.com, making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via MyHR@glic.com.

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.