Sr. Specialist, Growth Operations

The Why Behind Wellvana:

The healthcare system isn’t designed for health. We’re designed to change that. We’re Wellvana, and we help doctors deliver life-changing healthcare.  

Through our elevated value-based care programs, we’re revitalizing an antiquated system that’s far too long relied on misaligned incentives that reward quantity of care not the quality of it. 

Our enlightened approach—covering everything from care coordination to clinical documentation education to marketing— ties the healthy outcomes of patients directly to shared savings for primary care providers, health systems and payors.  

Providers in our curated network keep their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is nothing short of life-changing.  

Named a 2024 "Best in Business" and 2023 "Best Place to Work" by Nashville Business Journal, we’re one of the fastest-growing healthcare companies in America because what we do works. This is the way medicine is meant to be. 

Clarity on the Role:

The Sr. Specialist, Growth Operations will report to the Sr. Director of Growth Operations and will play a critical role in enabling the effectiveness and scalability of the Growth Team. This role is responsible for identifying operational gaps, driving process improvement, and building the infrastructure that supports a high-performing B2B sales organization. The ideal candidate brings direct experience in growth or sales operations within a large or rapidly scaling organization and is equally comfortable developing strategy as executing on it. This person will serve as a key partner to Growth leadership—translating organizational priorities into repeatable processes, reliable data, and a well-equipped team. We’re looking for a proactive, detail-oriented professional who takes ownership of outcomes and is energized by the opportunity to build something meaningful.

What's Expected:

• Partner with Growth leadership to identify operational gaps, develop process improvements, and implement scalable solutions that increase team effectiveness. 
• Coordinate with the Sr. Director Growth Operations to produce strategic target lists from multiple internal resources to guide Growth Team efforts. 
• Create, maintain, and continuously improve best practice and SOP documentation to ensure organizational workflow alignment and adoption. 
• Lead coordination of Growth Team training and development events; manage central repository of team resources, playbooks, and onboarding materials. 
• Serve as a go-to resource for Growth personnel on operations processes, tools, and best practices. 
• Manage the post-close transition to the Onboarding team including information verification, introductory communications, and placement opportunity creation. 
• Assist with the creation, execution, and tracking of legal agreements including non-disclosure agreements and shared savings participation agreements. 
• Collect and audit required deal closing documentation and distribute to internal and external stakeholders. 
• Collect and audit requisite documentation for enrollment of clients who sign up for Medicare Advantage contracts. 
• Ensure SFDC compliance including accurate pipeline staging, next steps, and dates; run bulk updates and corrections using the DataLoader tool; and assist with creation of Salesforce objects ancillary to the Growth opportunity lifecycle.

What’s Required:

• Integrity: The right way is the only way. 
• Dependability: You do what you say you’re going to do. 
• Advocacy: You fight for the best possible outcome for providers and their patients. 
• Clarity: You make it all understandable. 

Education:

•  Bachelor's degree preferred, technical or business-related field preferred

Years of Related Experience:

• 3-5 years’ experience in sales operations, sales enablement, or other sales support roles 
• Experience in a B2B sales organization company preferred

Skills/Competencies/Behaviors:

• Proficiency with Salesforce or similar CRM platform 
• Self-learner who can adopt new technologies with minimal guidance as the role’s tech-stack shifts to meet evolving needs 
• Intermediate Microsoft Excel skills 
• Strong presentation and communication skills; must have experience collaborating with sales managers and direct sales teams 
• Self-motivated team player with ability to meet unexpected demands, prioritize, and multitask in a fast-paced environment 
• Strong organizational skills: ability to manage multiple cross-functional projects simultaneously 
• Proactive problem-solver who anticipates and addresses problems before they arise and works cross-departmentally to deliver holistic enablement content 
• Analytical mindset with ability to interpret data, detect insights, and implement solutions quickly