Summary

The Data Operations Supervisor will be responsible for assisting data operations staff to successfully and timely perform the data operations function as well as perform data operations staff duties. This position will analyze, troubleshoot and create changes on FACS or other assigned programs as requested for client reports, complete assigned account maintenance processes and procedures, and find solutions on a timely basis

Essential Functions

• Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner
• Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team
• Execute, monitor, and validate data operations quality assurance processes
• Responsible for performing processes and procedures pertaining to clients, including but not limited to:
• File Imports/Exports

• File Transfers
• Remittances 

• Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests 
• Communicate project status and escalate issues as needed
• Create and maintain instructions and process documentation
• Stay accountable for each process, logging and following through each procedure to ensure accuracy
• Prioritize projects and complete accurately and in a timely manner

• Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures
• Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures 

Non-Essential Functions

• Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
• Perform other duties as assigned

Supervisory Responsibilities/Accountabilities

• The Data Operations supervisor supports the Data Operations manager in monitoring, training, coaching, supporting, and scheduling the Data Operations team.

Requirements

• High School/GED 
• One or more years of related computer experience, working knowledge of FACS a plus
• Ability to use IT functions, such as, file transfer methods-FTP, secure websites, basic file layouts
• Ability to analyze and develop solutions to system issues in relation to data operations
• Knowledge and experience with FACS Ontario: Enable, Report Writer, Night Jobs , Logic Blocks and System set up and various other functions and processes in FACS Ontario or similar software
• Proficiency with Microsoft Excel, Word, Visio, Outlook, Infopath and text editor
• Excellent communication / interpersonal skills. Ability to communicate with internal and external customers pleasant and professional manner. Work effectively in a team fostered and multi-tasked environment 
• Ability to use sound judgment and decision making skills. Must be able to prioritize work, be organized and pay attention to detail

The position description lists the primary functions and requirements of the role and is not all-inclusive. Other responsibilities may be assigned at any time with or without notice. The position description is subject to change to meet the needs of the business. Reasonable accommodations will be provided to disabled individuals when such accommodations would allow the disabled individual to perform the essential functions of the position without causing an undue hardship for the Company.

Radius Global Solutions, LLC is an Equal Opportunity Employer

EEO/Veteran/Disabled