Community Team Leader

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Community Team Manager reports directly to the Director of Client Management and is responsible for leading a team focused on opportunity identification, strategic planning, and growth across 400 small market financial institution partners and more than 600 self-directed financial institutions. This role includes guiding the development and execution of a digital-first strategy to optimize production across these partner segments. This leader must be customer obsessed and foster a team culture that is customer obsessed while overseeing relationship management, business development activities, strategic planning and execution, and related risk.

Essential Responsibilities:

Lead opportunity identification, strategic planning, and growth initiatives for 400 small market financial institution partners and more than 600 self-directed financial institutions. Guide the development and execution of a digital-first strategy designed to optimize production and improve performance across the small market and self-directed partner segments. Provide leadership and strategic direction to a team that includes existing small market account executives. Ensure alignment of partner growth strategies, sales execution, and relationship management activities with broader business objectives. Build and lead functional partnerships across the organization to support partner growth, strategic initiatives, and customer needs. Lead talent management and development for direct reports, fostering a culture of accountability, growth, and customer focus. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

Essential Qualifications:

8+ years of experience in payments (credit card preferable) 3+ years of management experience BA/MBA in finance, accounting or other related field (or equivalent work experience) Well-developed leadership abilities and strategic management skills. Extensive knowledge of payments industry, specifically credit card Ability to diagnose performance gaps, identify the right solution, and have impact to change performance behaviors. Excellent ability to work in team environment; highly collaborative Well-developed verbal and written communication skills Analytical mindset and focused on research to drive action Strong interpersonal and influence/partnership skills Significant knowledge of financial services, credit and sales management Experience and credibility as a sales leader with strong relationship management skills

Accountabilities:

Accountable for setting and executing strategies that drive opportunity identification, growth, and production optimization across 400 small market financial institution partners and more than 600 self-directed financial institutions, while balancing ongoing account executive responsibility for 10 strategic partners. Exercises independent judgment in developing and implementing a digital-first strategy, prioritizing partner growth initiatives, allocating team resources, and aligning sales and relationship management efforts with broader business objectives in consultation with senior leadership, as appropriate. Responsible for leading, coaching, and developing a team of small market account executives, including oversight of day-to-day execution of strategic plans. Accountable for results that materially impact partner growth, client retention, sales execution, customer experience, and organizational performance across assigned partner segments. Responsible for ensuring that strategic execution, business development activities, and partner management practices are carried out in accordance with applicable risk, compliance, and corporate policy requirements.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.