Customer Service Representative

• 30+ days ago

Global Channel Management, Inc.

Role overview

Qualifications

GED or high school diploma
1+ years' customer service experience
Optical experience
Good computer navigation skills

Responsibilities

Answers incoming calls and processes orders
Resolves customer complaints and troubleshoots issues
Correctly documents customer interactions and tracks call types
Maintains support service levels and upholds Luxottica's Customer Service standards

Key facts

Remote from: New Jersey (USA)
Full time
Junior (1-2 years)
B2B Customer Service Representative
English

Hard skills

Other skills

Customer Service
Troubleshooting (Problem Solving)
Microsoft Office
Communication
Problem Solving
Time Management

About the company

Global Channel Management, Inc.

Staffing & Recruiting
TPE
11–50

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines. GCM is also a hardware and software company that works hard to align companies and individuals with the right products or services to meet their needs.

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Job description

Customer Service Representative requires:

GED, high school diploma
SAP
Optical experience
1+ years' customer service, hospitality, call center
MS Office
Good computer navigation skills
Ability to work from home
Laptop
LAN connected, no WIFI

DUTIES:

Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxottica's Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.

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