Japanese Gaming Support Agent

JAPANESE/ ENGLISH GAMING SUPPORT AGENT - REMOTE

(Based in Bosnia and Herzegovina, Portugal, Poland, Morocco, Japan, Malaysia or Philippines)

As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Requirements:

• Advanced Japanese speaker
• English speaking fluent level
• Knowledge about gaming or anything related to video games
• Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
• Being a fast learner, take initiative and excel at troubleshooting
• Having a dedicated quiet workspace located within your residence
• Be based in one of the following countries: Bosnia and Herzegovina, Portugal, Poland, Morocco, Japan, Malaysia or Philippines (MANDATORY)
• Experience in a Customer service environment is a plus.