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Customer Success Support

Key Facts

Remote From: 
Part time
English

Other Skills

  • β€’
    Troubleshooting (Problem Solving)
  • β€’
    Communication
  • β€’
    Collaboration
  • β€’
    Problem Solving

Roles & Responsibilities

  • Located in MST or PST
  • Able to work 2-6pm PST Mon-Fri
  • Familiarity with solar design and installation preferred
  • Ability to communicate effectively with clients

Requirements:

  • Day to day support on software chat and email
  • Conduct daily reviews of the design queue, ensuring a smooth process
  • Troubleshoot issues while maintaining client communication and collaboration with colleagues

Job description


WHAT WE ARE LOOKING FOR
  • Must be located in MST or PST

  • Able to work 2-6pm PST Mon-Fri

  • Familiarity with solar design and installation preferred, roofing and construction considered

  • Ability to communicate effectively with clients

  • Participate in day to day Customer Success support initiatives


  • WHAT YOU WILL DO
  • Day to day support on software chat and email

  • Conduct daily reviews of the design queue, ensuring a smooth process

  • Troubleshoot issues while maintaining client communication and collaboration with colleagues


  • WHO YOU ARE
  • Self-starter

  • Resilient

  • Accountable

  • Optimist

  • Has a desire to innovate and find solutions


  • WHY WORK FOR US
  • Relentless collaboration with your team and colleagues

  • People first culture

  • 100% remote 

  • $20 per hour, paid semi-monthly
  • WHO WE ARE
     
    Scanifly is a mission-driven company driving the clean energy transition through the cutting edge technologies of reality capture 3D modeling, cloud computing and AI. Our platform empowers contractors globally to sell, survey, engineer, install and operate home electrification projects with greater accuracy, efficiency and worker safety. We are motivated by the opportunity to transform how energy projects are developed, by the larger impact this will have on the environment, and in support of a more resilient and independent energy system. We are looking for individuals who thrive in a fast-paced environment, approach their craft with passion, proactiveness, and a team-first attitude. Let’s build something that matters!
     
    Scanifly is an equal opportunity employer. We expect all employees to maintain an inclusive environment, free from discrimination and harassment. We expect all employees to lead with empathy, respect and kindness. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

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