Pricing & Coding Administrator (UK Remote)

Pricing & Coding Administrator

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees.  We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

The Coding Administrator is responsible for providing administrative support to the Pricing and Coding Team. Working to help organise key projects being undertaken, they share responsibility for maintenance of stock coding in IVC Practice Management Systems, as well as providing first-line response/triage of queries & provision of online training in use of systems.

Key Accountabilities/Responsibilities:

* Deliver training to multiple team members across support, management and practice teams 
* Act as main point of administrative support for team requirements (eg. Venue booking, meeting organisation/minuting) 
* Maintain UK & ROI stock codes (approx. 10,000 UK / 3,000 ROI) 
* Update descriptions, supplier codes, labels, and pricing 
* Engage with suppliers, labs, and visiting specialists 
* Resolve issues such as discontinued codes and poor supplier communication 
* Regular intranet updates with supplier price reports and practice resource 
* Deliver Training & Support to SOC & practice team members of all levels in use of coding 
* Respond to first-line queries from practices, escalating appropriately where necessary 
* Help revise and maintain email templates for query responses 
* Assist with (national) price reviews for UK and ROI (stock and professional fees) 
* Assist with pricing and coding related projects and pilots 
* Manage the Price Changes inbox, ensuring timely and accurate handling of requests 
* Coordinate behind-the-scenes activities to support pricing and charging processes 
* This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the business objectives

Experience/Qualifications:

Essential:
* Experience working in a veterinary role to be able contextualise our data 
* Experience presenting – both in-person and online 
* Keen eye for accuracy and attention to detail 
* Ability to work on your own without direct supervision 
* Excellent communication skills as the role requires frequent interactions with other departments, practice teams and suppliers, building relationships with stakeholders 
* An intermediate level in Excel (e.g. Xlookup experience, Pivot Tables)

Desirable:
* In practice experience of the IVC Practice Management System (Merlin or Voyager), with responsibility for code management 
* Experience of using PACMan 
* Experience in Excel comparison formulae such as vlookup/xlookup 
* Hold a driving licence

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.