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[Fintech] VIP客戶關係經理 Senior VIP Relationship Manager

BTSE

Role overview

Qualifications

  • At least 5 years of experience in premium service environments
  • Excellent communication skills in both English and Chinese
  • Strong interpersonal and client-handling skills
  • Highly detail-oriented and organized

Responsibilities

  • Cultivate strong, trusted relationships with high-value clients
  • Respond to VIP inquiries with speed, accuracy, and professionalism
  • Manage and follow up on client requests end-to-end
  • Anticipate VIP needs and provide customized, concierge-level support

Key facts

Hard skills

Customer Relationship Management Issue Management Retail Experience Guest Relations Private Banking Airline Management

Other skills

  • Communication
  • Social Skills
  • Detail Oriented
  • Multitasking
  • Professionalism
  • Organizational Skills

About the company

BTSE logo

BTSE

Cryptocurrency Exchanges & Trading

Company details

IndustryCryptocurrency Exchanges & Trading

Links

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Job description

About BTSE:
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:
We are seeking a Senior VIP Relationship Manager to provide high-quality support and relationship management for our most valued clients. This role does not require extensive industry experience and is well-suited for candidates with backgrounds in customer service, hospitality (e.g., hotel guest relations), luxury retail, airline customer relations, or other high-end service industries. The ideal candidate is highly responsive, detail-oriented, and proactive, ensuring VIP clients receive an exceptional experience.

Responsibilities:
  • VIP Relationship Ownership: Cultivate strong, trusted relationships with high-value clients by understanding their needs and delivering proactive, white-glove service.
  • Real-Time Client Support: Respond to VIP inquiries with speed, accuracy, and professionalism across various channels (chat, email, and calls).
  • Issue Tracking & Resolution: Manage and follow up on client requests end-to-end, ensuring timely resolution and high client satisfaction.
  • Client Experience Enhancement: Anticipate VIP needs and provide customized, concierge-level support with a solutions-oriented mindset.
  • Cross-Functional Coordination: Act as the bridge between clients and internal stakeholders (Customer Support, Business Development, Product), ensuring seamless issue escalation and resolution.
  • Service Improvement Initiatives: Contribute to the refinement of internal processes and play a key role in shaping the VIP operations framework.

    • Requirements:
  • At least 5 years of experience in premium service environments such as hotel guest relations, luxury retail, private banking support, or airline VIP services.
  • Excellent communication skills in both English and Chinese (written and spoken), with the ability to serve a global client base.
  • Strong interpersonal and client-handling skills, with a passion for delivering best-in-class service under pressure.
  • Highly detail-oriented and organized, with the ability to multitask and manage competing priorities effectively.
  • Demonstrated maturity, discretion, and professionalism when dealing with confidential or sensitive client matters.

    • Nice to Haves
  • Prior experience supporting international or high-net-worth clientele.

    • Perks & Benefits
  • Competitive total compensation package
  • Various team-building programs and company events
  • Comprehensive healthcare schemes for employees and dependents 
  • And many more! Apply and let us tell you more!
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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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