Role overview

Qualifications

Minimum of 1 year of customer service experience
Exceptional organization and attention to detail
Proficiency in Microsoft Word, Excel, and practice management software
Spanish fluency is a strong plus

Responsibilities

Conduct intake evaluations with empathy and professionalism
Research claims, identify patterns, and draft internal memos
Maintain accurate and organized records within the firm's CRM
Coordinate across departments for smooth intake processes

Key facts

Remote from: Colombia
Full time
Junior (1-2 years)
Spanish

Hard skills

Other skills

Empathy
Organizational Skills
Detail Oriented
Analytical Thinking
Customer Service
Communication
Teamwork
Adaptability

About the company

RecLatam

Hrtech: Human Resources + Technology

What we do? Reclatam specializes in connecting talented candidates from Latin America with top employers from around the world. We work with companies in a variety of industries, from tech startups, and law firms to multinational corporations, to find the best candidates for open positions. Whether you need to make progress in a project or place a full-time position, we will help you build the best team.

Company details

Company typeStartup

IndustryHrtech: Human Resources + Technology

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

As an Intake Specialist, you'll be the first point of contact for potential clients, providing clarity, compassion, and confidence from the very first conversation.

This is more than an administrative role. It's advocacy from the first hello.

Our client is seeking a highly organized, empathetic, and detail-oriented professional who can balance human connection with analytical thinking in a fast-paced legal environment.

What You'll Do

Serve as the first voice potential clients hear, conducting intake evaluations with empathy, professionalism, and strong judgment
Research claims, identify patterns, and draft concise internal memos to support attorney decision-making
Maintain accurate and organized records within the firm's CRM, document systems, and calendars
Coordinate across departments to ensure smooth intake and case onboarding processes
Support operational needs as they arise, including assisting with new-hire training
Contribute to a high-performing, collaborative team environment

The responsibilities listed above are representative and not exhaustive.

What Makes You a Great Fit

You lead with empathy while thinking critically and analytically
You are exceptionally organized with strong attention to detail and follow-through
You communicate clearly and professionally, both verbally and in writing
You thrive in a fast-paced environment and adapt well to shifting priorities
You are proficient in Microsoft Word, Excel, and practice management software
Spanish fluency is a strong plus

Requirements

Minimum of 1 year of customer service experience
Experience in legal intake, client services, or administrative support is a plus but not required

Why Join

You'll be joining a passionate, mission-driven team committed to advocating for employees across California. The work is meaningful, the standards are high, and the environment is collaborative and growth-oriented.

If you're looking for a role where your work genuinely impacts people's lives every day, this is your opportunity.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.