Patient Services Representative

Duties and Responsibilities:

1. Answer incoming calls according to procedure and Departmental standards.

• Assist patients in their queries and concerns.

• Collect patients' outstanding balance.

• Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.

2. Places outbound collection calls according to procedure and Departmental standards.

• Collect patients' outstanding balance.

• Assist patients in their billing queries and concerns.

3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

5. Team player being supportive of Department and Company goals and policies.

6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.

7. Other related duties may be assigned from time to time.

Qualifications and Requirements

• Preferably College Graduate or at least 2 years in college.

• Degrees and Courses related to Medical Field is a plus.

• Strong written and verbal communication skills.

• Ability to work effectively with minimal supervision.

• Ability to work with confidential information.

• Able to perform simple mathematical calculations.

• Detail oriented.

• Proficient in the use of email.

• Highly motivated self-starter.

• Organized, able to set priorities and meet deadlines.

• Dependable and reliable.

• Team player being supportive of Department and Company goals and policies.

• Must be flexible with schedule.

• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

• Fully remote role

• Competitive benefits: Insurance, lifestyle rewards & more

• Work with a passionate, global team making an impact in the utility industry