Product Department Intern

About Railbookers

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships. 

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.


Overview

The Product Department Intern will support the Product team in the development, maintenance, and quality assurance of Railbookers Group's travel products and supplier partnerships. This role provides hands-on exposure to travel product management, pricing analysis, supplier relations, contract administration, content review, and quality control processes. The intern will work closely with Product Managers and key stakeholders to ensure that products, pricing, supplier information, and customer-facing content remain accurate, competitive, and aligned with company standards. This is an excellent opportunity to gain experience across multiple areas of the travel industry while contributing to the ongoing enhancement of Railbookers Group's product portfolio.


Key Responsibilities

• Support competitor research and market analysis to identify industry trends, product offerings, and pricing strategies.
• Assist with pricing reviews and comparisons to ensure products remain competitive and commercially viable.
• Review and update product content across internal and customer-facing platforms for accuracy and consistency.
• Support supplier relationship management through vendor research and outreach activities.
• Perform "secret shopping" exercises to evaluate competitor booking experiences, product offerings, and customer service standards
• Complete internal shopping and booking exercises to assess the customer journey and identify areas for improvement.
• Test products, services, booking flows, and website functionality to ensure quality and usability.
• Provide a fresh perspective on website layouts, product presentations, documentation, pricing displays, and customer communications.
• Conduct test bookings and verify operational processes before product launches or updates.
• Risk Management: Identify operational risks related to hotels, activities, and sightseeing and proactively develop mitigation strategies.
• Assist with supplier contract administration and documentation management.
• Support contract reviews, including terms, conditions, and pricing validation.
• Maintain supplier records and product documentation within internal systems.
• Help identify and investigate new supplier opportunities and partnership prospects.
• Collaborate with Product Managers on special projects, product audits, and quality assurance initiatives.
• Prepare reports, summaries, and recommendations based on research and testing findings.