Key Facts

Remote From:

Arizona (USA) , California (USA) , Colorado (USA) , Florida (USA) , Georgia (USA) , Illinois (USA) , Maryland (USA) , Massachusetts (USA) , Michigan (USA) , Nebraska (USA) , New Jersey (USA) , New Mexico (USA) , New York (USA) , Oregon (USA) , Pennsylvania (USA) ...

Category: UX Product Manager

Full time

Senior (5-10 years)

English

Hard Skills

Project Management Program Implementation Notion (Software)

Other Skills

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Program Management
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Communication
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Problem Solving

Roles & Responsibilities

5+ years in implementation, project management, or program delivery — ideally in fintech, insurtech, or a SaaS platform environment
Strong written and verbal communication; comfortable owning partner-facing calls and written recaps at an executive level
Experience managing concurrent projects in fast-moving, cross-functional environments
Able to operate with influence across Engineering, Product, and Sales without direct authority

Requirements:

Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track
Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise
Serve as the primary day-to-day partner contact during implementation projects that continue throughout the lifecycle of the partnership
Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution

Job description

We're growing!

Sure is looking for a Product Implementation Manager (PIM) to join our Customer Success team and own the end-to-end implementation lifecycle for partner programs — from requirements gathering through launch. The PIM is accountable for the customer program, works closely with Engineering, Product and Design (EPD) and the Customer Success Manager (CSM.)

This is a high-visibility role at a company that moves fast and ships the insurance programs that real customers interact with every day. You'll work directly with some of the most innovative brands and carriers in insurance, serving as the person who makes launches happen. If you thrive at the intersection of client relationships, cross-functional coordination, and delivery execution — and you want to see your work go live in products that reach millions of people — this role was built for you.

What you'll do

Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track

Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise

Serve as the primary day-to-day partner contact during implementation projects that continue throughout the lifecycle of the partnership

Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution

Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders

Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)

What we're looking for

5+ years in implementation, project management, or program delivery — ideally in fintech, insurtech, or a SaaS platform environment

Strong written and verbal communication; comfortable owning partner-facing calls and written recaps at an executive level

Experience managing concurrent projects in fast-moving, cross-functional environments

Able to operate with influence across Engineering, Product, and Sales without direct authority

Familiarity with Notion, Linear, or Attio a plus

Sure is currently hiring employees with residence in the following states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, WA

Ready to apply?

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