Access Softek is seeking a Strategic Partnership Manager to manage our established fintech partner ecosystem. This role is responsible for the day-to-day health of our partner relationships, internal team enablement, and the operational rhythm that keeps our new ecosystem running at full speed across 100+ credit union clients.
This position reports directly to the Head of Product and will operate with strong leadership support, executive oversight on strategic decisions, and access to an established industry network to draw on.
Responsibilities include:
Partner Relationship Management
Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem
Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive
Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams
Escalate strategically complex issues or major commercial decisions to leadership oversight
Sales & Account Management Enablement
Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams
Support AMs in identifying cross-sell opportunities across the client base
Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively
Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident
Commercial & Operational Support
Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items
Support renewal coordination and partner tier management within the Access Digital Partner Marketplace
Track partner performance metrics and flag trends to leadership
Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations
Partner Ecosystem Coverage:
This role will manage relationships across Access Digital’s established partner stack, including:
Payments: Bill pay, P2P, FedNow, RTP, and disbursements
Fraud & Risk: Biometric, OFAC/AML/KYC, and identity verification
Lending & Account Opening: Embedded lending and origination solutions
Cards & Card Services: Digital issuance, card management, and controls
Core Banking Integrations: Corelation, Jack Henry, FiServ, and other core partners
Member Engagement & Financial Wellness: Credit, financial health, growth, and personalization
Marketing & AI: Content management, business banking intelligence, conversational banking, video chat, and AI-assisted services (e.g., Uptiq, Glia)
Data & Compliance: Open banking and compliance infrastructure
What you bring:
We’re looking for someone hungry, organized, and relationship-oriented — early in their career but ready to own something real. You’ll have strong support and an established network to lean on. What you bring is the drive, the people skills, and the hustle to keep everything moving.
3–6 years of experience in technology partnerships, fintech sales, SaaS, digital banking, or strategic account management
Comfortable in partner or client-facing conversations — professional, personable, prepared, and credible
Familiarity with credit unions, community banks, or financial technology a plus — not required
Organized self-starter who tracks their own commitments and follows through without being chased
Able to learn complex products quickly and explain them simply to sales and business audiences
Collaborative mindset — works well across Sales, AM, Product Development, and Implementation teams
Eager to grow commercially — exposure to contracts, negotiations, or pricing discussions a bonus
Success Metrics:
Partner and add-on sales growth and cross-sell performance
Consistency and quality of partner relationship touchpoints
Sales and AM team confidence and enablement effectiveness
Timely renewal coordination and Partner Marketplace tier management
Reduction in open partner issues and escalation response time
Partner satisfaction and executive relationship health
Compensation, benefits, and perks:
Compensation commensurate with experience
401(k) retirement savings plan
Life insurance, short-term and long-term disabilities insurance
Medical and dental insurance
Paid vacation and sick leave
Paid home internet
About the Company:
Access Softek started developing software 30 years ago in Berkeley, California. Now, we have offices all over the United States and around the world, and are growing by the day! Our software is in use by over 350+ financial institutions, helping them to reach millions of customers and shape communities across the country. In addition, we have a technical development and consulting division that works for companies like Google, Sony and Nintendo.
