From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.
JOB TITLE: Product Owner
POSITION SUMMARY:
CareMetx Product Owners will work closely with Product Managers (PMs), engineers, to help build, scale, and drive the adoption of CareMetx products. The role involves collaborating with cross-functional teams including engineers, designers, and subject matter experts to build and execute the product roadmap. We are looking for Product Owners who are curious, enthusiastic, and willing to be accountable for strategic initiatives and innovations.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Work closely with Product Managers to develop the overall product strategy
- Maintain the product roadmap– Build, edit and maintain a realistic product roadmap with input from Engineering and other stakeholders
- Facilitate customer conversations to understand key pain points and brainstorm opportunities and solutions with PMs
- Participate in research and analysis of market & competition, as well as user behavior, to inform the product roadmap
- Participate in customer beta program conversations with PMs to help analyze and understand customer needs on new products and help strategize roadmaps
- Own product initiatives and break them into a roadmap plan
- Develop the culture of a self-driven team that owns all aspects of the product from story decomposition to build, deployment and feedback, to the next product generation
- Collaborate with the product team (PMs, Engineers, Designers) to help drive product adoption, improve usability and own specific modules in each product/experience
- Participate in solutioning sessions with architects, engineers, and designers, providing input on business value and expected outcomes
- Elaborate and detail backlog stories with the team including examples (as needed) and acceptance criteria to get them ready for a sprint
- Validate that the story meets acceptance criteria, that it has the appropriate, persistent acceptance tests, and that it otherwise complies with its Definition of Done (DoD).
- Understand the scope of the upcoming enabler work and collaborate with Engineering to assist with decision-making and sequencing of the critical technology infrastructure items that will host the new business functionality.
- Collaborate with UX designers, UI, and engineering teams to prioritize stories and tasks - develop the scope and define backlog items (user stories & epics) that guide the Agile software development team
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
- Performs other related duties as assigned.
- Participate in testing / acceptance sessions to confirm the fitness for use, deliver business value and demonstrate it to the key stakeholders, participate in retrospective reviews.
- Participate in the release process - from planning to execution, developing release notes, developing documentation and product videos? Deliver product training to cross-functional teams
Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- 3-5 years of experience in product management - as a business analyst, associate product manager or product owner preferred
- BA/BS in Computer Science or equivalent degree
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Process mapping and diagramming, visualization tools such as Lucid Chart, Visio
- Previous use of tools such as Jira, Notion, Aha
- You are curious, passionate and self-driven individual
- Positive thinking and enjoys collaborating with others.
- You can balance participation with active listening to collect product feedback
- You like to be hands-on, to do things end to end, from idea to planning and execution.
- You enjoy understanding, researching, and following new technology trends in the industry and in general.
- Excellent interpersonal, written, and verbal communication skills.
- Analytical and with high problem-solving skills and understanding of data.
- You have a passion to improve processes, technology and ultimately patient’s lives
- Previous experience in the US health tech domain and specifically Patient Services preferred, but not essential
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
- Some travel may be required
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
