At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an experienced, detail-oriented Senior Analyst, Global Benefits to join our Global Benefits team.
In this role, you will be responsible for the seamless end-to-end implementation, ongoing administration, and operational governance of benefit plans across your designated region (EMEA).
You will act as a regional Subject Matter Expert (SME), balancing global corporate consistency with vital local relevance.
This role requires a unique blend of rigorous operational execution, strong vendor management, and empathetic communication to optimize the "Mountaineer" experience.
What You'll Do (Responsibilities)
In this role, you will:
- Benefits Administration & Lifecycle Management: Execute end-to-end administration for benefit plans, including vendor implementation, onboarding/offboarding, annual open enrollments, and plan renewals.
- Data Quality & Escalation Support: Conduct routine QA on data files, manage eligibility tracking, resolve errors within HR systems (Workday, ServiceNow), and serve as the regional escalation point for complex employee benefit queries.
- Vendor & Billing Management: Monitor vendor KPIs and Service Level Agreements (SLAs) while managing routine benefits billing, including PO setup, invoice reviews, and vendor payment processing.
- Compliance, Governance & Audit: Establish and monitor compliance obligations for all regional benefit and paid-time-off (PTO) programs, keeping the regional compliance matrix meticulously updated and audit-ready.
- Stakeholder Collaboration & Communications: Partner with the Benefits Center of Excellence (COE), Total Rewards peers, and local HR teams to draft clear employee-facing benefit materials and aggregate operational data for executive dashboards.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
- Experience: Proven years of progressive international benefits administration experience within the designated region.
- Technical & Data Acumen: Proven capability in aggregating and analyzing complex data sets, census files, and plan documents. Practical knowledge of Workday and ServiceNow is highly preferred.
- Core Competencies: Strong problem-solving and influencing skills within a matrixed environment, exceptional organizational agility to manage competing priorities, and a continuous-improvement mindset focused on process automation.
- Language Skills: Professional fluency in verbal and written English is required; additional European language is a high advantage: French or Spanish or Portuguese
What We Offer (Benefits)
- Location: Full-Time Remote (Target Regions: Romania, Poland, Hungary
- Competitive compensation and benefits aligned with your experience.
- Flexible work options to support an excellent work-life balance.
- Comprehensive regional health, wellness, and retirement plans.
- Generous paid time off and holiday packages.
- Robust opportunities for continuous learning and professional growth within a global organization.
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Category: Human Resources
