Logo for Protocall Services, Inc.

Licensed Crisis Counselor - Fully Remote in Keene NH

Role overview

Qualifications

  • MSW, PsyD, or PhD in a behavioral health field
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
  • Licensure in New Hampshire as LCMHC-C, LICSW-C, LMFT-C, LCMHC, LMFT, LICSW, or LP

Key facts

Other skills

  • Communication
  • Compassion
  • Personal Integrity
  • Teamwork

About the company

Protocall Services, Inc. logo

Protocall Services, Inc.

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Company details

Company typeSME
Company size201 - 500

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Job description

Education (one of the following required):

  • MSW, PsyD, or PhD in a behavioral health field, OR
     
  • M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program
     

Licensure (must reside in NH and hold one of the following):

  • LCMHC-C
  • LICSW-C
  • LMFT-C
  • LCMHC
  • LMFT
  • LICSW
  • LP

Licensure Requirements: Licensure must be active and in good standing  

Location Requirements: Remote, New Hampshire residency required 

 


Benefits

  • Comprehensive medical, dental, and life insurance
     
  • 401(k) program with company match
     
  • Company-matched student loan repayment program
     
  • Short- and long-term disability (STD/LTD)
     
  • Employee Assistance Program (EAP)
     
  • Accrued PTO (earn up to 4 weeks in your first year)
     
  • Opportunities for professional growth and advancement

 

Compensation & Incentives

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

  • + $1.00/hour -  Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
     
  • + $1.00/hour -  for working a full 40-hour schedule in the workweek post-training
  • Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

 


 

Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded β€œTop Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.

 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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