About the Role:
The Datacenter Network Shift Superintendent is the senior field leader on-site during assigned shifts — including nights, weekends, and holidays — responsible for the safe, productive, and quality-compliant execution of network infrastructure and structured cabling operations. This role directly supervises L3 Field Lead Technicians and, through them, the broader crew of network and cabling technicians, ensuring every shift delivers measurable progress toward project milestones with no compromise on quality or safety.
The Shift Superintendent's focus is entirely on the field: leading the workforce, driving execution, developing the team, upholding standards, and representing the company to facility staff and owner personnel present during off-hours. This is a hands-on leadership role that demands strong technical credibility, crew accountability, and the discipline to maintain the same standard at 2 AM on a holiday as during a regular business day.
Qualifications:
Experience | 7–10 years of hands-on datacenter network infrastructure, structured cabling, or low-voltage systems experience, with at least 3 years in a supervisory role overseeing lead-level technicians (L3 or equivalent). Prior experience managing multi-crew operations during night shifts, off-hours cutovers, or 24/7 project environments is required. |
Certifications | BICSI Installer 2 – Copper & Fiber required; BICSI Technician required. BICSI RCDD or RTPM strongly preferred. OSHA-30 required. Valid driver’s license required. ESD and datacenter-specific safety certifications may be required by the facility operator. |
Technical Skills | Expert-level knowledge of ANSI/TIA-568, ANSI/TIA-942, and ISO/IEC 11801. Advanced proficiency with cable certification equipment (Fluke DSX, OptiFiber Pro, OTDR/OLTS); ability to interpret complex test results, isolate faults, and direct L3s in resolution. Ability to read, mark up, and audit network drawings, cable schedules, rack elevations, and project specifications. |
Leadership | Proven ability to lead and develop L3 Field Lead Technicians and, through them, crews of 10–25+ total personnel independently during off-hours. Must be the highest-ranking company representative on site during nights, weekends, and holidays, with demonstrated authority and composure in high-stakes, mission-critical environments. |
Software | Proficiency with project management and field reporting platforms (Procore, ServiceNow, Smartsheet, or equivalent). Able to complete shift reports, inspection logs, and time tracking using mobile and web tools. |
Physical | Ability to lift and carry up to 75 lbs. Comfortable on ladders, aerial lifts, and scissor lifts during all shift hours. Ability to work extended periods in active datacenter environments including temperature-controlled data halls, above-ceiling spaces, and active construction zones. |
Responsibilities:
Field Execution & Shift Ownership | Hold full accountability for all network infrastructure and cabling operations during the assigned shift, ensuring work advances the project schedule without interruption across nights, weekends, and holidays Direct L3 Field Lead Technicians on shift, assigning work fronts based on project phase, crew skill, and daily priorities; serve as the escalation point for complex technical issues, multi-domain failures, or field conditions that L3s cannot resolve independently Conduct a structured shift handoff at the start and end of every shift, communicating accurate status on open work fronts, material constraints, safety concerns, and schedule risks Make real-time field decisions to maintain crew productivity and address emerging conditions independently, escalating to the Director of Datacenter Engineering only when warranted |
Scheduling & Productivity | Own shift-level schedule performance — track progress against the daily work plan and adjust task assignments, crew positioning, and work sequencing throughout the shift to protect milestone dates Monitor workforce productivity in real time; identify and eliminate impediments including access delays, material shortages, coordination gaps, and rework situations before they impact the schedule Prepare accurate shift reports documenting work completed, footage installed, tests passed, issues encountered, and next-shift priorities; submit before end of shift Coordinate with the day superintendent and Director of Datacenter Engineering to ensure overnight and weekend work aligns with the overall project schedule and owner expectations |
Team Development & Leadership | Supervise, mentor, and develop L3 Field Lead Technicians; provide direct coaching on leadership effectiveness, technical standards, crew management, and professional conduct — and support L3s in their development of L1 and L2 technicians beneath them Set clear performance expectations for L3 Field Lead Technicians and hold them accountable for the productivity, quality, and behavioral standards of their crews; address performance issues directly and escalate to the Director of Datacenter Engineering as appropriate Identify skill gaps and development opportunities within the L3 team; communicate training needs to the Director of Datacenter Engineering and actively support L3 advancement into superintendent-track roles Foster a cohesive, high-performing team culture across rotating shifts where crew members take pride in their work and hold each other to high standards |
Quality Assurance & Standards | Ensure all structured cabling, fiber optic, copper, pathway, and rack installation work performed on shift meets ANSI/TIA-568, ANSI/TIA-942, and ISO/IEC 11801 requirements Conduct in-progress and end-of-shift quality inspections; document findings and drive corrections before releasing work to the next phase or shift Verify cable certification tests (Fluke DSX, OptiFiber Pro, OTDR) are performed, logged, and meet pass criteria; remediate failing links before shift closeout Enforce cable management, bend radius, fill capacity, and labeling compliance on all installations regardless of shift timing or schedule pressure |
Safety Leadership | Champion a zero-incident safety culture across every shift with no exceptions — the same standards apply at midnight on a holiday as during normal business hours Lead pre-shift safety briefings and job hazard analyses (JHAs) for all tasks, with particular attention to elevated-risk activities in low-staffed overnight environments Enforce PPE compliance, fall protection, lockout/tagout, and all datacenter access protocols including ESD requirements, clean room standards, and live hall procedures Serve as the on-site emergency response lead during off-hours; maintain current contact lists, execute emergency procedures, and report all incidents per company protocol |
Stakeholder Relations & Site Coordination | Serve as the primary on-site point of contact during assigned shifts for facility staff, security personnel, on-call operators, and owner representatives Represent the company professionally in all interactions with facility and owner personnel; communicate shift status, progress, and issues clearly and with confidence Coordinate access requests, material staging, and work area logistics with facility operations staff to maintain compliance with datacenter protocols and minimize disruption to live environments Communicate field conditions, schedule risks, and workforce issues to the Director of Datacenter Engineering at shift handoff and through written shift reports |
Conduent
Samsara
Credit Acceptance
Fortrea
Funcional Health Tech
National Technologies (NTI), a Network Connex Company
National Technologies (NTI), a Network Connex Company
National Technologies (NTI), a Network Connex Company
