Job Title: Business Manager - Psychological Clinic (Remote)
Overview:
We are seeking a high-level, "Type A" Senior Operational Manager to serve as the heartbeat of our private mental health practice. This is not a standard front-desk role; this is a leadership position for a self-motivated professional who operates with a high sense of urgency, extreme organization, and a "consider it done" mentality.
You will be the special assistant to the Owner, managing both the professional operations of the clinic and high-priority administrative tasks. You are the gatekeeper, the fixer, and the primary point of contact for clients and therapists.
Responsibilities:
1. Practice Operations & Client Relations
- Handle calls with a professional, empathetic tone. Convert inquiries into booked appointments promptly.
- Manage the calendar with precision, confirming appointments and ensuring zero gaps in productivity.
- Collect co-pays/deductibles at the time of service. Coordinate with the biller to resolve underpaid claims and communicate with clients regarding denials.
- Act as the first point of contact for billing concerns, resolving them with emotional intelligence and clarity.
2. Executive Support & Financial Oversight
- Act as the Owner's "Right Hand," anticipating needs before they arise. Maintain constant communication regarding desk status and task progress.
- Utilize QuickBooks and Google Spreadsheets to track daily office expenses, tax-related documents, and bank statements.
- Implement systems to put recurring bills on autopay and streamline office workflows.
- Maintain a meticulously color-coded and organized digital/physical filing system.
3. Communication & Follow-Through
- Monitor and respond to emails at least 3x daily, ensuring a "don't worry, I'll take care of this" level of service.
- Whether a task takes an hour or a month, you are responsible for seeing it through to 100% completion without being reminded.
Qualifications:
Schedule: Night Shift
Setup: Remote
Why Join STAFFVIRTUAL?
- Competitive compensation and benefits package
- HMO Day 1 + FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
