Key Facts

Remote From:

Philippines

Category: Video Production Coordinator

Part time

Mid-level (2-5 years)

English

Hard Skills

Production Planning Project Management Microsoft 365 Positive Discipline

Other Skills

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Detail Oriented
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Problem Solving
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Planning
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Organizational Skills
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Communication
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Time Management
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Personal Integrity

Roles & Responsibilities

Minimum 2 years' experience in production coordination
Strong working knowledge of Microsoft 365
Proactive problem identification and resolution
Exceptional attention to detail

Requirements:

Coordinate the full production lifecycle from proof approval through to final delivery
Monitor and track job KPIs including delivery deadlines and quality
Ensure accurate and timely job reporting and documentation
Provide production-related administrative and coordination support

Clark Outsourcing

About Clark Outsourcing

No matter what brand you want to communicate with your customers, we always strive to keep it lively and warm as though you are doing the job yourself. Our team makes it a point to be well-immersed in your brand to make our partnership abiding. An offshore contact center can be best described as challenging and eventful. Situations often demand an organized, focused and professional management. This is what we offer and this is what we stand by. Our facility maintains a quiet but highly driven environment that both our employees and clients work best with. We believe that our workplace is also a learning center in that our employees learn the value of sensitivity, reliability and most especially team work. Furthermore, our employees have the strong inclination to be courteous even without the presence of clients. This is while they maintain their quiet confidence and letting your customers feel cared for. FIND THE BEST COMPANY THAT WILL FIT YOUR NEEDS. FIND US. Any BPO company can offer you almost all the services we also offer, but there are several factors that separate us from them. PASSION. We are passionate to give you the best comprehensive service simply because our business and our people depend on your business. EXCELLENCE. We strive to keep our services to be always above par. QUALITY. We always find ways to improve the quality of our services (generating feedback and updating our systems) to help our employees, clients and customers work better together. PEOPLE. Our company comprises of hardworking people who are driven and most willing to improve themselves in order to give our clients and your customers the service that you paid for.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

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Job description

Position Title: Production Coordinator

Work Set Up: Onsite

Schedule: 5:00 AM to 2:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Production Coordinator is responsible for the coordination and end-to-end delivery of all production phases across client jobs. Working remotely and in close collaboration with Production Coordinators, this role ensures jobs are executed accurately, on time, within approved budgets, and to agreed quality standards. The Production Coordinator supports — rather than owns — supplier relationships, working through and alongside NZ-based Staff to deliver an exceptional client experience.

What You'll Do:

Receive, review, and action all job requests submitted by NZ Based Production Managers
Coordinate the full production lifecycle from proof approval through to final delivery
Support NZ Based Production Managers in establishing and monitoring production timelines with NZ-based suppliers
Monitor and track job KPIs including delivery deadlines, margin adherence, quality, and compliance
Identify risks early and proactively recommend solutions in consultation with the relevant NZ Based Production Managers
Escalate any potential margin impact, scope variation, timeline risk, or supplier performance concerns prior to action being taken
Ensure no production changes, re-runs, or commercial variations are approved without NZ Based Production Managers authorisation
Maintain and uphold company quality control standards
Ensure accurate and timely job reporting and documentation

Data & Systems Management

Ensure job documentation, approvals, and production records are accurately stored and traceable
Support data integrity across CRM and production platforms

Cross-Functional Support

Provide production-related administrative and coordination support
Contribute to continuous improvement of production systems and workflows
Undertake additional operational tasks as required to support business priorities

What We're Looking For:

Minimum 2 years' experience in production coordination (preferably promotional products, apparel, or print)
Demonstrated ability to manage multiple jobs simultaneously in a deadline-driven environment
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, Word)
Confidence in learning and mastering CRM and production management systems
Familiarity with tools such as Cin7, WorkflowMax (Bluerock), is advantageous but not essential
Experience with supplier portals or product sourcing platforms is a plus
Strong planning and organisational capability
Exceptional attention to detail
Proactive problem identification and resolution
Commercial awareness and margin sensitivity
Clear and professional written and verbal communication in English
High level of integrity and confidentiality
Ability to work independently and with discipline in a remote environment
Calm and solutions-focused under pressure
Reliable availability during agreed NZ overlap hours