About the Role
Seeking a Production Operations Analyst to support 24x7 mainframe and open systems operations for a large financial services client. In this role, you'll monitor and support production job scheduling, triage failures, and work to maintain service level agreements across a complex, enterprise-scale technology environment. This is a critical infrastructure role for someone who thrives in a structured, high-accountability operations setting.
Remote | Contract | USC/GC/H4/F1 - Excepted - No Sponsorshi[
3rd Shift: Mon–Fri, Midnight–8AM + Rotating Weekends & Holidays
What You'll Do
Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events
Triage problems and take corrective action to ensure availability and minimize downtime
Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service
Develop a thorough understanding of production schedules, job flows, and service level deadlines
Resolve moderately complex processing issues and delays
Complete checklists and turnover logs for audit compliance
Assist with troubleshooting Remote File and Data Transmission delivery issues
Analyze recurring problems and present improvement recommendations to senior technicians or management
Assist in maintaining technical documentation and SOPs
Provide daily support to end users and programming groups
Collaborate with senior staff on work assignments as needed
Charles River Development
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