Role overview

Qualifications

Strong experience in Application Support, EDI Support, or Integration Support
Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting
Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements
Fluent in Spanish and English to interact with teams and Vendors

Responsibilities

Provide support for EDI transactions, FTP file transfers, ABI/customs uploads, and general application support
Support Southern Border Operations with troubleshooting issues related to customs clearance
Coordinate with customers for FTP password changes and configuration requirements
Validate application errors, perform retriggers/reprocessing, and work with various teams to ensure smooth shipment and customs data processing

Key facts

Remote from: Mexico
Full time
Spanish, English

Hard skills

Application Development Data Mapping File Transfer RemedyForce (Ticket Management Software) Stakeholder Communications Internal Documentation Logistics Supply Chain System Monitoring Cargo Systems

Other skills

Troubleshooting (Problem Solving)
Analytical Skills
Communication
Problem Solving

About the company

Turtle Trax S.A.

Turtle Trax S.A. is a Costa Rican company that organizes rural tourism projects on the Pacific coast of Costa Rica’s Nicoya Paninsula. We create a unique experience for both international and national travellers by combining sea turtle conservation, hands-on volunteer work, community projects, and locally based tourism. Turtle Trax runs four sea turtle nesting beach conservation projects in partnership with PRETOMA, a Costa Rican NGO. The focus of the projects is to protect sea turtle nests both directly, with hatcheries, and indirectly, through community education and sustainable tourism.

Company details

Company typeStartup

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Role Overview

We are seeking an experienced Application Support Analyst to provide support for EDI transactions, FTP file transfers, ABI/customs uploads and general application support for Southern Border customer-related processes. The candidate will support Southern Border Operations with troubleshooting issues related to customs clearance, coordinate with customers for FTP password changes and configuration requirements, support client testing, validate application errors, perform retriggers/reprocessing, and work with business, technical, client, and vendor teams to ensure smooth shipment and customs data processing. Candidate must be able fluent in Spanish/English who can coordinate with LATAM customers.

Required Skills & Experience

· Strong experience in Application Support, EDI Support, or Integration Support.

· Hands-on experience with EDI transactions, file-based data exchanges, FTP/SFTP/FTP2 processes, and Application troubleshooting.

· Experience coordinating with FTP/infrastructure teams for password changes, access issues, connectivity problems, and file transfer requirements.

· Experience with testing, structured file validation, data mapping, and file troubleshooting.

· Knowledge of ABI/customs processes, including uploads, downloads, and customs-related data flows.

· Familiarity with ticketing/change tools such as SMC, ADO, ServiceNow, ELF, Jira, or similar.

· Strong analytical, problem-solving, communication, stakeholder coordination, and documentation skills.

· Fluent in Spanish and English to interact with teams and Vendors

Preferred Skills

· Experience in logistics, shipping, transportation, customs, supply chain, or cross-border operations.

· Experience supporting Southern Border customer applications or customs-related systems.

· Basic SQL knowledge for data validation and troubleshooting.

· Knowledge of flat files, delimited files, XML, JSON, or other EDI formats.

· Experience with batch monitoring, job reruns, file reprocessing, and Application validations.

· A plus if a candidate has Cargowise experience.

Advanced english

Remote

Only Mexico

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