Help Desk Support Engineer - Remote

JOB DESCRIPTION

The Help Desk Support Engineer will be on the frontline of support for the organization. Support hours for the organization are Monday through Friday 8AM to 6PM Eastern. The role will have after-hours support based on a rotation to be assigned by the Help Desk Manager. This is a remote position with less than 5% travel.

Additionally, the Help Desk Technician should maintain a high level of customer service in line with the organization’s expectations and should work to ensure minimal production downtime while working in a manufacturing environment. Working on variety of support issues, this role will serve as a business partner for the support of business applications solutions and processes. 

JOB TASKS and REQUIRED SKILLS

Qualifications:

 Preferred Skills:

• Familiarity working in a manufacturing environment.
• Understanding of common Help Desk Applications and toolsets

Our goal is to be a diverse workforce that is representative, at all levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Hood Container Corporation is a family-owned, Mill to Market company, specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last decade, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. To learn more about Hood Container Corporation visit www.hoodcontainer.com or check us out on social media!