Key Facts

Remote From:

California (USA)

Category: Social Media Strategist

Full time

English

Hard Skills

Social Research Workers' Compensation Claims

Other Skills

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Report Writing
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Information Processing
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Client Confidentiality
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Time Management
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Ability To Meet Deadlines
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Multitasking
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Technical Acumen
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Problem Solving
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Physical Flexibility

Roles & Responsibilities

Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major
Strong communication both orally and particularly in written form
Ability to maintain confidentiality of information
Ability to navigate and use social networking websites and investigative platforms

Requirements:

Complete well-written and in-depth reports on background and social media data findings within 3 business days of order
Maintain an overall average of 85% or higher on all qualitative and production metrics on QBR during the review period
Track and maintain billing for services
Work under deadlines and multitask

DigiStream Investigations

Insurance

About DigiStream Investigations

DigiStream is a full-service investigative company devoted to minimizing the potential and on-going risks for our clients. Our integrated approach and proprietary techniques combine field surveillance and social media investigations to ensure the best results and highest return on your investment. DigiStream’s services can assist your company by derailing fraudulent claims through properly preparing you for depositions, trials or settlement conferences. DigiStream has dedicated painstaking time and resources to the perfection of the trade and has revolutionized the private investigation industry through innovative technology, company owned equipment and investigator training. With 13 locally owned and operated affiliates throughout the United States, DigiStream has the capability to reach clients from coast to coast. Unlike many other investigative firms, our services are performed by professionally trained DigiStream employees, not contractors or interns. Moreover, all field investigations are done from carefully selected, modified, and monitored surveillance vehicles. Our industry leading intelligence division utilizes the latest software and investigative techniques. We provide a wide array of desktop intelligence services including online and social media research, medical sweeps, recorded statements, targeted claims and next day assessments. DigiStream’s dedicated, in-house staff of Research Analysts obtain social media evidence in a way that preserves its evidentiary value. All evidence is court room ready and the vital meta data is preserved. Additionally, all results are monitored for 60 days after the case ends. When actionable information is found, our clients have the opportunity to dispatch a DigiStream surveillance investigator to a precise location in real-time. DigiStream’s results are surpassed only by our customer experience, which includes our Next Day Video™ updates.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 201 - 500

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Job description

DigiStream Ventura Inc.

Work Schedule: Monday to Friday, 8:00am to 4:30pm

Pay: $21.50

Location: Ventura, CA. Remote position with onsite training.

DigiStream Investigations, a fast-growing national private investigation firm, seeks a clever Social Media Investigator to join our team in Ventura, CA.

The Social Media Investigator will conduct desktop-based social media and background research as part of investigations into potentially fraudulent Worker's Compensation & Liability claims. We are looking for individuals who pride themselves on their information-finding abilities on the internet and on social media in particular.

Responsibilities:

- Complete well-written and in-depth reports on background and social media data findings within 3 business days of order

- Maintain an overall average of 85% or higher on all qualitative and production metrics on QBR during the review period

- Track and maintain billing for services

- Work under deadlines and multitask

- Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

- Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to maintain confidentiality of information

- Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

- Other duties may be added from time to time

Requirements:

- Bachelor’s Degree in Criminal Justice, Psychology, History, Political Science or other writing intensive major required

- Familiarity and comfort with navigating ambiguity as well as a basic understanding of the workers' compensation system or desire to learn the system

- Ability to read, analyze, and distill large amounts of information from social networking profiles and online forms and articles, and apply it to an investigation

- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

- Ability to maintain confidentiality of information

- Ability to juggle multiple research reports at once while maintaining work quality and turnaround time while communicating effectively with Intel supervisor

- Ability to navigate and use social networking websites, search engines, social networking aggregators, and various investigative platforms to find and render what is often very specific information

- Strong communication both orally and particularly in written form

- Must be able to type 40+ words per minute with accuracy

- Use work time effectively and efficiently and concentrates primary efforts on the most important priorities

- Marshal resources to get things done

- Use resources effectively and efficiently

- Recognize important information in cases and presents it in a useful manner

- Pick up on technical things quickly and can learn new skills and knowledge

- Be flexible, as the kind of information we look for and how we present it can sometimes change significantly over a short period of time

Assessment of Performance:

Quality of Investigations

Answer to client questions are satisfied in addition to standard red-flags covered under the scope of investigations.
Report and client correspondence are professional, well-written and informative.
Possible innovations and efficient new processes are discussed with SIU Manager in order to assess possibility of implementation.

Turnaround Time

Reports submitted to the client 72 business hours after order. Court records, if applicable, are forwarded to the client immediately upon receipt.

Ability to Work Under Minimal Supervision

Research Analyst must be able to independently manage his/her caseload in an organized fashion while communicating important aspects to the Intel Manager.
Must be able to prioritize “rush” cases in an appropriate manner.
Must be able to research and write reports as well as stay on top of report updates, upsells & workups, and the development of online communications and technology.