Key Facts

Remote From:

Arizona (USA)

Category: Business Analyst

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow ServiceNow IT Service Management Business Analysis Process Automation Systems Scrum (Software Development) Service Integration And Management Data Management Web Portals Knowledge Management +10 more

Other Skills

•
Collaboration
•
Analytical Skills

Roles & Responsibilities

5+ years of experience as a ServiceNow Business Analyst
Experience working in Agile/Scrum environments
Knowledge of ServiceNow integrations (REST/SOAP) and data management
ServiceNow Certified System Administrator (CSA) certification required

Requirements:

Collaborate with business stakeholders to understand their needs
Document detailed business requirements for ServiceNow solutions
Analyze business requirements, model processes, and translate them into technical specifications
Create user stories, workflows, and process documentation

Global Channel Management, Inc.

Human Resources, Staffing & Recruiting

About Global Channel Management, Inc.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines. GCM is also a hardware and software company that works hard to align companies and individuals with the right products or services to meet their needs.

Company type: TPE

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Remote ServiceNow Business Analyst needs 5+ years of experience as a ServiceNow Business Analyst, with at least 3 years specifically focused on ServiceNow implementations and process automation..

Remote ServiceNow Business Analyst requires:

Experience working in Agile/Scrum environments, including participation in sprint planning, retrospectives, and daily stand-ups

Knowledge of ServiceNow integrations (REST/SOAP) and data management

Familiarity with ServiceNow CSM features, including Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement (email, chat, virtual agent), and experience configuring and optimizing customer service processes

Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics

Experience with data migration and integration projects involving ServiceNow

Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow

MST or PST time zone

Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB.

Strong ability to analyze business requirements, model processes, and translate them into technical specifications. Proficiency in creating user stories, workflows, and process documentation.

A solid understanding of ITIL frameworks, particularly in the context of ServiceNow, is highly beneficial.

ServiceNow Certified System Administrator (CSA) certification required.

Remote ServiceNow Business Analyst duties:

Collaborate with business stakeholders to understand their needs and document detailed business requirements for ServiceNow solutions, including ITSM, ITOM, CSM, CMDB, and other ServiceNow modules.

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