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Medical Customer Care Call Center

Global Channel Management, Inc.

Key Facts

Remote From: 
Montana (USA)
Full time
Junior (1-2 years)
English

Other Skills

  • •
    Communication
  • •
    Problem Solving
  • •
    Customer Service

Roles & Responsibilities

  • 1 year medical insurance or medical office experience
  • Computer system experience with data entry and database documentation knowledge
  • Call center or professional office experience

Requirements:

  • Gathers information, assesses caller needs, researches and resolves inquiries and documents calls
  • Provides clear and concise information regarding member eligibility status, passport provider change and member benefits
  • Follows documented policies and procedures including call handling and escalations
  • Acts as an advocate for the Medicaid members to ensure their needs are met

Job description

Customer Care Call Center needs 1 year medical insurance or medical office experience

Customer Care Call Center requires:

Onsite

Computer system experience with data entry and database documentation knowledge.

Call center or professional office experience.

Customer Care Call Center duties:

Gathers information, assesses caller needs, research and resolves inquiries and documents calls.

Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.

Follows documented policies and procedures including call handling and escalations.

Overall acts as an advocate for the Medicaid members to ensure their needs are met.
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