Logo for Global Channel Management, Inc.

Medical Customer Care Call Center

Role overview

Qualifications

  • 1 year medical insurance or medical office experience
  • Computer system experience with data entry and database documentation knowledge
  • Call center or professional office experience

Responsibilities

  • Gathers information, assesses caller needs, researches and resolves inquiries and documents calls
  • Provides clear and concise information regarding member eligibility status, passport provider change and member benefits
  • Follows documented policies and procedures including call handling and escalations
  • Acts as an advocate for the Medicaid members to ensure their needs are met

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving
  • Customer Service

About the company

Global Channel Management, Inc. logo

Global Channel Management, Inc.

  • Staffing & Recruiting
  • TPE
  • 11–50
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines. GCM is also a hardware and software company that works hard to align companies and individuals with the right products or services to meet their needs.

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Customer Care Call Center needs 1 year medical insurance or medical office experience

Customer Care Call Center requires:

Onsite

Computer system experience with data entry and database documentation knowledge.

Call center or professional office experience.

Customer Care Call Center duties:

Gathers information, assesses caller needs, research and resolves inquiries and documents calls.

Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.

Follows documented policies and procedures including call handling and escalations.

Overall acts as an advocate for the Medicaid members to ensure their needs are met.

Related jobs

See all Customer Care Representative jobs

Other jobs at Global Channel Management, Inc.