Customer Support

• 30+ days ago

Global Channel Management, Inc.

Role overview

Qualifications

3+ years experience
Bilingual French and English
1+ years call center, hospitality, customer service
Strong PC skills, MS Office

Responsibilities

Answers incoming calls
Processes orders
Resolves customer complaints
Maintains support service levels and upholds Customer Service standards

Key facts

Remote from: New York (USA), Washington (USA)
Full time
Mid-level (2-5 years)
Customer Support Specialist
English, French

Hard skills

Other skills

Customer Service
Hospitality
Microsoft Office
Communication
Problem Solving

About the company

Global Channel Management, Inc.

Staffing & Recruiting
TPE
11–50

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines. GCM is also a hardware and software company that works hard to align companies and individuals with the right products or services to meet their needs.

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Job description

Customer Support needs 3+ years experience

Customer Support requires:

SAP
Optical industry
Bilingual French@$20/HR
English@$17/hr
1+ years call center, hospitality, customer service,
Temp remote role
Strong PC skills
MS Office
Must pickup equipment in

Customer Support duties:

Answers incoming calls
Processed orders
Resolved customers complaints
Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards
. Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.

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