Logo for Global Channel Management, Inc.

Bilingual Customer Rep

Global Channel Management, Inc.

Role overview

Qualifications

  • 1+ years experience in customer service, hospitality or call center environment
  • SAP
  • MS Office; Word and Excel
  • Optical industry
  • French/English
  • LAN Ethernet
  • Must be in Port Washington, NY

Responsibilities

  • Answers incoming calls and processes orders.
  • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Luxotticas Customer Service standards.
  • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
  • Takes inbound phone calls for up-to 90% of assigned shift.
  • Performs all other duties as assigned.

Key facts

Hard skills

Other skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Problem Solving
  • Teamwork

About the company

Global Channel Management, Inc. logo

Global Channel Management, Inc.

  • Staffing & Recruiting
  • TPE
  • 11–50
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Our account managers will assist in managing fluctuating skill needs, gaps and changing staffing needs to meet a company's need and timelines. GCM is also a hardware and software company that works hard to align companies and individuals with the right products or services to meet their needs.
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Job description

Bilingual Customer Rep needs 1+ years experience

Bilingual Customer Rep requires:

customer service, hospitality or call center environment

SAP

MS Office; Word and Excel

Optical industry

French/English

LAN Ethernet

Temp remote role

Must be in Port Washington, NY

Bilingual Customer Rep duties:

Answers incoming calls and processes orders.

Resolves customer complaints, troubleshoots issues to determine best path for resolution.

Correctly documents customer interactions and tracks call types.

Maintains support service levels and upholds Luxotticas Customer Service standards.

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

Takes inbound phone calls for up-to 90% of assigned shift.

Performs all other duties as assigned.

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