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Bilingual Customer Rep

Global Channel Management, Inc.

Key Facts

Full time
Junior (1-2 years)
English, French

Other Skills

  • •
    Customer Service
  • •
    Microsoft Office
  • •
    Communication
  • •
    Problem Solving
  • •
    Teamwork

Roles & Responsibilities

  • 1+ years experience in customer service, hospitality or call center environment
  • SAP
  • MS Office; Word and Excel
  • Optical industry
  • French/English
  • LAN Ethernet
  • Must be in Port Washington, NY

Requirements:

  • Answers incoming calls and processes orders.
  • Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  • Correctly documents customer interactions and tracks call types.
  • Maintains support service levels and upholds Luxotticas Customer Service standards.
  • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
  • Takes inbound phone calls for up-to 90% of assigned shift.
  • Performs all other duties as assigned.

Job description

Bilingual Customer Rep needs 1+ years experience

Bilingual Customer Rep requires:

customer service, hospitality or call center environment

SAP

MS Office; Word and Excel

Optical industry

French/English

LAN Ethernet

Temp remote role

Must be in Port Washington, NY

Bilingual Customer Rep duties:

Answers incoming calls and processes orders.

Resolves customer complaints, troubleshoots issues to determine best path for resolution.

Correctly documents customer interactions and tracks call types.

Maintains support service levels and upholds Luxotticas Customer Service standards.

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

Takes inbound phone calls for up-to 90% of assigned shift.

Performs all other duties as assigned.
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