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Software System Support Engineer

Glints

Role overview

Qualifications

  • Diploma or degree holder in IT or related discipline
  • Fresh graduates are welcome to apply
  • Junior experience in customer service or system support
  • Excellent communication and problem-solving skills

Responsibilities

  • Handle incoming calls and requests from customers regarding system issues
  • Provide prompt and effective solutions to customer queries
  • Document and track customer interactions and resolutions
  • Collaborate with technical teams for complex issues

Key facts

Hard skills

Construction Engineering

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Time Management

About the company

Glints logo

Glints

Job Boards & Talent Marketplaces

Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 3 million talent and 50,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.

Company details

IndustryJob Boards & Talent Marketplaces
Company size201 - 500

Links

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Job description

We are seeking a motivated and detail-oriented Software System Support Engineer to join our client's team. In this role, you will be the first point of contact for customers experiencing system issues, providing prompt and effective solutions. This is a remote position based in Malaysia.

Key Responsibilities:

  • Handle incoming calls and requests from customers regarding system issues.
  • Provide prompt and effective solutions to customer queries.
  • Document and track customer interactions and resolutions.
  • Collaborate with technical teams for complex issues.
  • Assist in the development of support materials and FAQs for users

Key Requirements:

  • Diploma or degree holder in IT or related discipline. Fresh graduates are welcome to apply.
  • Junior experience in customer service or system support.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple tasks efficiently.
  • Familiarity with software systems and technical troubleshooting.
  • Experience in the construction industry is a plus.
  • Proficiency in Cantonese.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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