Logo for Glints

Software System Support Engineer

Glints

Role overview

Qualifications

  • Diploma or degree holder in IT or related discipline
  • Fresh graduates are welcome to apply
  • Junior experience in customer service or system support
  • Excellent communication and problem-solving skills

Responsibilities

  • Handle incoming calls and requests from customers regarding system issues
  • Provide prompt and effective solutions to customer queries
  • Document and track customer interactions and resolutions
  • Collaborate with technical teams for complex issues

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Time Management

About the company

Glints logo

Glints

Job Boards & Talent Marketplaces

Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 3 million talent and 50,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.

Company details

IndustryJob Boards & Talent Marketplaces
Company size201 - 500

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

We are seeking a motivated and detail-oriented Software System Support Engineer to join our client's team. In this role, you will be the first point of contact for customers experiencing system issues, providing prompt and effective solutions. This is a remote position based in Malaysia.

Key Responsibilities:

  • Handle incoming calls and requests from customers regarding system issues.
  • Provide prompt and effective solutions to customer queries.
  • Document and track customer interactions and resolutions.
  • Collaborate with technical teams for complex issues.
  • Assist in the development of support materials and FAQs for users

Key Requirements:

  • Diploma or degree holder in IT or related discipline. Fresh graduates are welcome to apply.
  • Junior experience in customer service or system support.
  • Excellent communication and problem-solving skills.
  • Ability to manage multiple tasks efficiently.
  • Familiarity with software systems and technical troubleshooting.
  • Experience in the construction industry is a plus.
  • Proficiency in Cantonese.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Software Engineer Related jobs

MalaysiaSoftware Engineer

Other jobs at Glints

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.