Key Facts

Remote From:

Philippines

Full time

Senior (5-10 years)

English

Hard Skills

Conflict Resolution

Other Skills

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Leadership
•
Customer Service
•
Communication
•
Teamwork
•
Problem Solving

Requirements:

Lead a team of Customer Service Professionals.
Respond to clients on any process related queries and manage 1st level escalations.
Monitor and manage workflow or daily targets to assure timely delivery of agreed SLAs.
Track and maintain metrics for a variety of data including attendance, productivity, etc.

Neolytix LLC

Health Care

About Neolytix LLC

Neolytix is a Management Service Organization (MSO) serving healthcare provider organizations. We use technology & data enabled solutions through an evolving, product centric approach to provide a range of end to end professional services. Our services focus on Patient & Provider Journeys as we build automated solutions in Revenue Cycle Management, Credentialing, CVO, Medical Virtual Assistants, Patient Access Services, Digital Marketing and Digital Health with guaranteed impact on the overall bottom line. That means better service for a lower cost. #MedicalBilling #RPM #MSO #medicalbilling #remotepatientmonitoring #valuebasedcare #revenuecyclemanagement #Healthcareproviders #digitalhealth #Patientaccess

Industry: Health Care

Founded: 2018

Company size: 201 - 500

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Job description

Neolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.

Neolytix is building a truly global and modern workplace with a commitment to a 100% virtual remote workforce.

Key Responsibilities:

Lead a team of Customer Service Professionals.
Respond to clients on any process related queries and manage 1st level escalations.
Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
Develop processes to improve productivity and quality of the team.
Participate in the new pilots projects & work towards proper transition of knowledge to team.
Work with managers to resolve any personnel problems or conflicts that may arise in the team.
In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
Identify trends within the portfolio to aid collections and improve the productivity.

Job Type: Full-time

Pay: Php30,000.00 - Php60,000.00 per month

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