Job Description:

Responsibilities

• Review and adjudicate standard and moderately complex life and annuity claims in compliance with policies and regulations.
• Adjudicates and pays claims within established service level agreements (SLAs) up to $1M.
• Validate beneficiary designations and process payments accurately within documented procedures and team SLAs.
• Applies established procedures and regulatory guidelines to determine if requests are in “good order.”
• Identify and escalate highly complex or unusual cases to senior team members or management.
• Maintain accurate records and documentation for all claims handled.
• Communicate effectively with beneficiaries, agents, and internal stakeholders to resolve inquiries and champion strong relationship building and customer service.
• Navigate multiple administrative systems, workflows, and imaging tools simultaneously with a high level of organization and attention according to standard operating procedures (SOPs).
• Participate in training and development activities to enhance technical knowledge and skills.
• Adheres to Service Level Agreements (SLAs) and individual/team metrics.
• Ability to work core business hours between 8:30 AM to 6:00 PM EST.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.
• Ability to work independently and manage assigned workload efficiently.
• Foundational knowledge of life insurance products and claims processes.
• Strong customer service mindset with demonstrated professionalism, empathy, accountability and ownership.
• Strong analytical mindset with proven problem-solving abilities and math skills.
• Effective written and verbal communication skills.
• Proficiency with digital tools and claims systems.
• Demonstrated accuracy, organization skills, and ability to work to meet deadlines and SLAs.
• Ability to learn and adapt to changing procedures and regulations.
• Ability to work with others in a collaborative team environment.
• Demonstrated ability to learn and apply new digital tools, including AI applications such as Microsoft CoPilot.

Education & Experience

• Bachelor’s degree preferred or equivalent work experience.
• 3–5 years of experience in life, annuity, or RPS claims or related field.

Certifications

• Industry certifications (e.g., ALHC, FLMI, Series 6 or 26, HIAA, etc.) are a plus but not required.

Base Salary Range: $55,000 - $63,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.