Role overview

Qualifications

Bachelor's degree or higher in computer science or a related field from a nationally accredited institution
3 years or more of experience in database technical support or related roles
Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle
Familiarity with Linux/Unix operating systems

Responsibilities

Lead the implementation and deployment of database solutions at client sites
Provide ongoing technical support to clients, including troubleshooting issues
Engage with clients to understand their business objectives and provide expert guidance
Create comprehensive documentation to assist clients in using and maintaining their database solutions effectively

Key facts

Remote from: Malaysia
Full time
Mid-level (2-5 years)
System Engineer
English

Hard skills

Database Software MySQL NoSQL ISQL Linux Unix Database Architecture System Configuration Performance Improvement

Other skills

Troubleshooting (Problem Solving)
Communication
Collaboration
Professional Responsibility

About the company

PingCAP

Computer Software / SaaS

Founded in 2015, TiDB was born from the vision of three talented software engineers who set out to build a database system that would be more scalable and reliable than MySQL, while retaining its rich ecosystem of tools and frameworks. They also wanted a true open-source solution, ensuring flexibility and compatibility. What they didn’t know then was how TiDB would grow to become one of the world’s most popular distributed SQL databases. With over 33,000 GitHub stars, TiDB is the leading open-source distributed SQL database, designed to power modern applications with relentless elasticity, versatility, and reliability. Today, TiDB is trusted by world-renowned organizations such as Databricks, Block, Pinterest, and Catalyst to handle their most critical workloads, allowing developers to innovate faster and focus on building features rather than managing infrastructure. Powered by PingCAP, TiDB continues to push the boundaries of what’s possible in data management. With support from leading firms like Sequoia Capital, GGV Capital, Access Technology Ventures, and Coatue Management, TiDB is on a mission to empower developers worldwide to distribute their data with speed, agility, and scale.

Company details

Company typeScaleup

IndustryComputer Software / SaaS

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities

Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications.
Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.
Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.
Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.
Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Qualifications

Bachelor's degree or higher in computer science or a related field from a nationally accredited institution
3 years or more of experience in database technical support or related roles
Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults
Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively
Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.

About the company

PingCAP

Computer Software / SaaS

Company details

Company typeScaleup

IndustryComputer Software / SaaS

Company size501 - 1000

Links

Website LinkedIn See all jobs

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