Role overview

Qualifications

Fluent in both Spanish and English
Strong communication and customer service skills
Experience in a call center or dispatching environment is an advantage
Basic knowledge of towing, roadside assistance, or transportation services is preferred

Responsibilities

Assist customers who require towing and roadside assistance services
Handle inbound and outbound calls
Coordinate with drivers and provide timely updates to customers
Ensure clear and effective communication throughout each interaction

Key facts

Remote from: Honduras
Full time
Spanish, English

Hard skills

Transitional Bilingual Education Call Center Experience Dispatching Towing Online Communication

Other skills

Communication
Customer Service
Problem Solving
Organizational Skills
Detail Oriented
Reliability
Multitasking
Active Listening

About the company

Forest Stewardship Council U.S.

Non-profit Organizations

The Forest Stewardship Council mission is to promote environmentally sound, socially beneficial and economically prosperous management of the world's forests. Our vision is that we can meet our current needs for forest products without compromising the health of the world’s forests for future generations.

Company details

Company typeStartup

IndustryNon-profit Organizations

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

GLOBAL PACIFIC SUPPORT is seeking a skilled Spanish-Speaking Agent to join our team. The role involves assisting customers who require towing and roadside assistance services, ensuring clear and effective communication throughout each interaction.

The Spanish Agent will be responsible for handling inbound and outbound calls, coordinating with drivers, and providing timely updates to customers. This position requires strong communication skills, problem-solving ability, and a customer-first attitude to ensure each client receives professional and efficient service.

Join us in making a significant impact in the digital landscape and help increase our reach and success!

Requirements

Fluent in both Spanish and English
Strong communication and customer service skills
Experience in a call center or dispatching environment is an advantage
Ability to handle emergency or high-pressure situations calmly and efficiently
Excellent listening and problem-solving abilities
Basic knowledge of towing, roadside assistance, or transportation services is preferred
Proficient in using computers, CRM systems, and online communication tools
Must be organized, detail-oriented, and reliable
Capable of multi-tasking and managing multiple calls or service requests at once
Willingness to work flexible schedules, including weekends or holidays if required
A professional and empathetic attitude toward customers at all times
Stable internet connection and a quiet work environment

Benefits

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential

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