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Case Management Virtual Assistant

Role overview

Qualifications

  • Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company
  • Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred
  • Excellent written and verbal communication skills in English
  • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps

Responsibilities

  • Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality
  • Coordinate appointments, follow-ups, and documentation with Veterans and support partners
  • Prepare reports, maintain databases, and track progress on ongoing cases
  • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity

Key facts

Hard skills

Other skills

  • Organizational Skills
  • Detail Oriented
  • Communication
  • Microsoft Office
  • Empathy
  • Time Management

About the company

Vivid Money logo

Vivid Money

  • Fintech & Payments
  • Scaleup
  • 201–500
Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

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Job description

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities

  • Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
  • Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
  • Prepare reports, maintain databases, and track progress on ongoing cases.
  • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
  • Support process improvement by identifying gaps and proposing efficiency solutions.

Requirements

Qualifications

  • Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
  • Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
  • Excellent written and verbal communication skills in English.
  • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
  • Strong attention to detail, organizational skills, and discretion with sensitive data.
  • Ability to work U.S. time zones and maintain consistent communication.

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