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Spanish/English Agent (Bilingual)

Role overview

Qualifications

  • Fluent in both Spanish and English
  • Strong communication and customer service skills
  • Experience in a call center or dispatching environment is an advantage
  • Ability to handle emergency or high-pressure situations calmly and efficiently

Responsibilities

  • Assisting customers who require towing and roadside assistance services
  • Handling inbound and outbound calls
  • Coordinating with drivers and providing timely updates to customers
  • Ensuring clear and effective communication throughout each interaction

Key facts

  • Remote from: Honduras
  • Full time
  • Spanish, English

Other skills

  • Communication
  • Customer Service
  • Problem Solving
  • Detail Oriented
  • Multitasking
  • Reliability

About the company

Vivid Money logo

Vivid Money

Financial Services

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s NeukΓΆlln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company details

Company typeScaleup
IndustryFinancial Services
Company size201 - 500

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Job description

GLOBAL PACIFIC SUPPORT is seeking a skilled Spanish-Speaking Agent to join our team. The role involves assisting customers who require towing and roadside assistance services, ensuring clear and effective communication throughout each interaction.

The Spanish Agent will be responsible for handling inbound and outbound calls, coordinating with drivers, and providing timely updates to customers. This position requires strong communication skills, problem-solving ability, and a customer-first attitude to ensure each client receives professional and efficient service.

Join us in making a significant impact in the digital landscape and help increase our reach and success!

Requirements

  • Fluent in both Spanish and English
  • Strong communication and customer service skills
  • Experience in a call center or dispatching environment is an advantage
  • Ability to handle emergency or high-pressure situations calmly and efficiently
  • Excellent listening and problem-solving abilities
  • Basic knowledge of towing, roadside assistance, or transportation services is preferred
  • Proficient in using computers, CRM systems, and online communication tools
  • Must be organized, detail-oriented, and reliable
  • Capable of multi-tasking and managing multiple calls or service requests at once
  • Willingness to work flexible schedules, including weekends or holidays if required
  • A professional and empathetic attitude toward customers at all times
  • Stable internet connection and a quiet work environment

Benefits

  • 100% remote job working in the comforts of your home
  • Non-toxic environment
  • Growth potential

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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