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Case Management Virtual Assistant

Cypher Coders

Role overview

Qualifications

  • Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company
  • Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred
  • Excellent written and verbal communication skills in English
  • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps

Responsibilities

  • Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality
  • Coordinate appointments, follow-ups, and documentation with Veterans and support partners
  • Prepare reports, maintain databases, and track progress on ongoing cases
  • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity

Key facts

Hard skills

Google Workspace Intelligent Virtual Assistant Project Management Data Management Veterans Administration Process Improvement Organizational Structure

Other skills

  • Microsoft Office
  • Communication
  • Detail Oriented

About the company

Cypher Coders logo

Cypher Coders

Software Development

Our focus is on getting kids ready for a successful future. Already, 67% of new jobs in STEM are in computing, and the importance of technology in industry is only going to increase.Our award-winning coding curriculum helps to get children future-ready by not only teaching them how to code, but also developing core skills such as creativity, communication and collaboration.We use creative themes to deliver a fun and unique learning experience - making coding more engaging and accessible for children, and to help them understand the role that technology plays in science, industry, art, architecture and much more.All of our lessons include a topic and a project from one of our themes, to teach the students a little more about the world around them, and to help trigger their curiosity and imagination. Our Stem.org accredited curriculum is designed to teach a firm foundation in computer science, above and beyond what children learn in school.We give children a methodical and cumulative education that builds their skills in coding, communication, collaboration, creativity and flexibility.From 6-12 we ensure every child learns at a pace that’s right for them, in a range of coding languages, and they are rewarded with certificates at each level. Our creative themes add excitement, interest and relevance to computer science subjects to help kids engage and enjoy coding.

Company details

Company typeStartup
IndustrySoftware Development
Company size11 - 50

Links

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Job description

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities

  • Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
  • Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
  • Prepare reports, maintain databases, and track progress on ongoing cases.
  • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
  • Support process improvement by identifying gaps and proposing efficiency solutions.

Requirements

Qualifications

  • Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
  • Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
  • Excellent written and verbal communication skills in English.
  • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
  • Strong attention to detail, organizational skills, and discretion with sensitive data.
  • Ability to work U.S. time zones and maintain consistent communication.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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