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Customer Success Manager - UK

Strivacity

Key Facts

Remote From: 
United Kingdom
Full time
English

Other Skills

  • •
    Technical Curiosity
  • •
    Problem Solving
  • •
    Communication

Roles & Responsibilities

  • Experience in customer relationship management
  • Technical proficiency with CIAM platforms
  • Strong communication and advocacy skills
  • Ability to navigate complex environments

Requirements:

  • Guide customers through their CIAM journey
  • Advocate for client needs to internal teams
  • Drive product adoption and retention
  • Ensure customers achieve long-term ROI

Job description

As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.

This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments
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