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Customer Success Manager - UK

Role overview

Qualifications

  • Experience in customer relationship management
  • Technical proficiency with CIAM platforms
  • Strong communication and advocacy skills
  • Ability to navigate complex environments

Responsibilities

  • Guide customers through their CIAM journey
  • Advocate for client needs to internal teams
  • Drive product adoption and retention
  • Ensure customers achieve long-term ROI

Key facts

Other skills

  • Technical Curiosity
  • Problem Solving
  • Communication

About the company

Strivacity logo

Strivacity

Identity & Access Management (IAM)

Strivacity lets brands quickly add secure login and identity management capabilities to their customer-facing applications without tying up an army of developers or consultants to do it.

Company details

IndustryIdentity & Access Management (IAM)
Company size51 - 200

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Job description

As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.

This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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