Customer Success Manager - UK

• 30+ days ago

Strivacity

Role overview

Qualifications

Experience in customer relationship management
Technical proficiency with CIAM platforms
Strong communication and advocacy skills
Ability to navigate complex environments

Responsibilities

Guide customers through their CIAM journey
Advocate for client needs to internal teams
Drive product adoption and retention
Ensure customers achieve long-term ROI

Key facts

Remote from: United Kingdom
Full time
Customer Success Manager
English

Hard skills

Other skills

Technical Curiosity
Problem Solving
Communication

About the company

Strivacity

Cybersecurity
51–200

Strivacity lets brands quickly add secure login and identity management capabilities to their customer-facing applications without tying up an army of developers or consultants to do it.

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Job description

As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.

This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments