Onboarding Optimization Specialist (India)

100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm

About the Role:

AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You'll work with 18–20 customers post-implementation and collaborate closely with product, implementation, and AI teams.

Key Responsibilities:

• Analyse conversation data to identify improvement areas
• Implement optimizations to enhance bot performance and user experience
• Conduct A/B testing and monitor AI health metrics
• Collaborate cross-functionally and contribute to best practices

What We’re Looking For:

• 1–2 years’ experience with conversational AI (voice/chat)
• Strong analytical and communication skills
• Familiarity with prompt engineering, Python, and basic automation
• Bonus: SQL knowledge, experience with financial institutions or contact centres

Note: If this opportunity aligns with your current role and interests, we’d love to hear from you!

Please share your updated resume along with a short 3 to 4 minute video covering the following:

a) What you know and appreciate about Eltropy

b) Why you believe you're a strong fit for this role

c) A little about what you enjoy doing in your free time

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.