Executive, Customer Service at MoneyHero Group (Nasdaq: MNY)

Key Facts

Remote From:

Malaysia

Category: Customer Support

Full time

Junior (1-2 years)

English

Hard Skills

Business Software Zendesk

Other Skills

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Customer Service
•
Problem Solving
•
Communication
•
Detail Oriented
•
Critical Thinking
•
Multitasking
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Time Management
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Collaboration
•
Professionalism

Roles & Responsibilities

Fluency in written and spoken Hong Kong's Cantonese
Good written and verbal communication skills in English
Minimum of 1 year of experience in a customer service role

Requirements:

Promptly and accurately respond to customer inquiries via email, chat and phone platforms
Effectively resolve customer issues and complaints to ensure a positive customer experience
Provide clear and concise information about MoneyHero's products and services
Maintain accurate records of customer interactions and inquiries

MoneyHero Group (Nasdaq: MNY)

About MoneyHero Group (Nasdaq: MNY)

MoneyHero Group is a leading fintech company in Greater Southeast Asia, reaching over 9.1 million consumers per month and working with more than 270 financial institutions across five markets including Hong Kong, Malaysia, the Philippines, Singapore, and Taiwan. Founded in 2014 and dual-headquartered in Hong Kong and Singapore, MoneyHero Group - formerly known as the Hyphen Group or CompareAsia Group, is a leading personal finance aggregation and comparison company in Greater Southeast Asia. Our mission is to empower and connect people to a better financial future. The volume of user activities on our platforms provides visibility into our future growth and has encouraged us to continue improving user experience and driving up conversions. Our main business pillars are Personal Finance Platforms and B2B Business (Creatory Channel Partners and Content Creators, also known as eKos_connect). Learn more about how MoneyHero Group connects technologies, empowers people, and builds the future of finance at http://www.MoneyHeroGroup.com

Founded: 2018

Company size: 201 - 500

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Job description

This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.

About Us

MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

Annual leave, birthday leave, tenure leave, international remote work leave, and more
Professional trainings, career advancement and internal mobility opportunities
Competitive benefits including insurance and mental wellness program

About the Job

MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.

The Executive, Customer Service will be responsible for:

Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
Effectively resolve customer issues and complaints to ensure a positive customer experience.
Provide clear and concise information about MoneyHero's products and services.
Escalate complex inquiries or complaints to the appropriate department or supervisor.
Maintain accurate records of customer interactions and inquiries.
Adhere to company policies and procedures regarding customer service.
Contribute to the development and improvement of customer service processes.
Collaborate with team members to achieve department goals and objectives.

In this role, we are looking for someone with:

Fluency in written and spoken Hong Kong's Cantonese is mandatory.
Good written and verbal communication skills in English.
Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
Proficiency in using customer service software and tools.
Strong problem-solving and critical thinking skills.
Ability to multitask and prioritize tasks effectively.
Excellent attention to detail and accuracy.
Positive and professional attitude.
Ability to work independently and as part of a team.

Good to have:

Familiarity with Hong Kong’s financial services industry.
Experience using Zendesk as ticketing tool

#MoneyHeroGroup #LI-RR1 #LI-Remote

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Important Information for Job Applicants

Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously.
Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.
MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.
If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at recruitment@moneyherogroup.com to verify.