Role overview

Qualifications

Excellent Polish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills

Responsibilities

Provide email and chat support (no phone calls!) to Spotify users
Answer common 'how-to' and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity

Key facts

Remote from: Bulgaria
Full time
English, Polish

Hard skills

Online Communication Positive Psychology

Other skills

Customer Service
Problem Solving

About the company

Sutherland Global Services

Company details

Links

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Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

What You'll Do (Non-Voice Support Only):

Provide email and chat support (no phone calls!) to Spotify users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity

Qualifications

Excellent Polish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner

Additional Information

What You’ll Get:

Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support

Why Join Us?

Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment

Ready to start your journey with Spotify and Sutherland?
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